Service Delivery Specialist

Job Overview

The Service Delivery Specialist is responsible for executing B2B service deliveries for public‑sector and regulated customers, ensuring strict adherence to governance and compliance requirements and executing standardized B2B service deliveries for Small and Medium Business customers. This role manages the deployment and activation of T‑Mobile telecommunications products and services, maintaining accurate documentation and operational discipline throughout the process. By identifying and escalating delivery or compliance issues, the specialist helps safeguard service quality and regulatory alignment.

Coordination with Operations, Network, Engineering, Security, and Compliance teams ensures smooth and compliant service transitions, supporting T‑Mobile's reputation for reliability and trust.

• Manage deployment and activation of telecommunications products and services for public‑sector, regulated, and Small and Medium Business customers, ensuring timely and accurate execution.
• Ensure strict adherence to governance and compliance requirements throughout all service delivery activities.
• Maintain accurate documentation and operational discipline during service delivery processes.
• Coordinate with Operations, Network, Engineering, Security, and Compliance teams to facilitate smooth and compliant service transitions.
• Identify and escalata delivery or compliance issues to safeguard service quality and regulatory alignment.
• Support continuous improvement by recommending process enhancements to optimize service reliability in regulated environments.
• Monitor service delivery performance metrics to ensure alignment with organizational standards and customer expectations.

• Associate's Degree in Information Technology, Telecommunications, or related field (Preferred).
• Bachelor's Degree in Information Technology, Telecommunications, or related field (Preferred).
• 0–3 years' experience managing B2B service delivery projects for public‑sector or regulated customers with strict compliance and governance requirements (Required).
• 0–3 years' experience coordinating cross‑functional teams including Operations, Network, Engineering, Security, and Compliance to ensure smooth service deployment and activation (Required).
• 0–3 years' experience maintaining accurate documentation and operational discipline in telecommunications or technology service environments (Required).

• Comprehensive understanding of regulatory compliance requirements for public‑sector and regulated customers, including documentation and reporting standards.
• Knowledge of telecommunications products, services, and deployment processes, particularly within regulated environments.
• Attention to detail and ability to maintain accurate documentation and ensure operational discipline throughout service delivery and activation processes.
• Skill in coordinating and collaborating with Operations, Network, Engineering, Security, and Compliance teams to ensure smooth and compliant service transitions.
• Ability to identify, escalata, and resolve delivery or compliance issues to safeguard service quality and regulatory alignment.
• Proficiency in executing and adhering to established service delivery processes and protocols.
• Strong verbal and written communication skills for interfacing with internal teams and external stakeholders, including public‑sector clients.
• Organizational capability to manage multiple deployments and activations simultaneously while maintaining operational discipline.
• Customer service orientation to deliver a positive customer experience and uphold T‑Mobile’s reputation for reliability and trust in regulated environments.

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel Required:

No

DOT Regulated:
No, Safety Sensitive Position:
No

Base Pay Range: $52,900 – $95,300. Corporate bonus target: 10%.

Medical, dental, and vision insurance; flexible spending account; 401(k) with company match; employee stock grants and purchase plan; paid time off and paid holidays; parental and family leave; family…