Principal Service Delivery Readiness Manager

Job Overview

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The Principal Service Delivery Readiness Manager ensures that complex B2B customer engagements are fully delivery-ready before execution begins, protecting T-Mobile from financial and service-continuity risks. This role operates upstream of Service Delivery, validating customer readiness, resolving dependencies, and shaping executable commitments during late-stage sales and Day-0 planning. By enforcing rigorous readiness standards and driving accountability across customers, internal teams, and partners, the role prevents high-risk, unready work from entering execution.

The Principal Service Delivery Readiness Manager engages with senior executives and cross-functional stakeholders to provide authoritative guidance in high-visibility environments. Through these efforts, the role safeguards revenue, service stability, and long-term customer outcomes for T-Mobile.

• Ensures complex B2B customer engagements are fully delivery-ready by validating customer readiness and resolving dependencies prior to execution
• Prevents high-risk and unready work from entering execution by enforcing rigorous readiness standards and driving accountability across customers, internal teams, and partners
• Shapes executable commitments during late-stage sales and Day-0 planning by collaborating with cross-functional stakeholders and senior executives
• Safeguards T-Mobile from financial and service-continuity risks by identifying and mitigating potential issues before service delivery commences
• Provides authoritative guidance in high-visibility environments by engaging with senior executives and cross-functional teams to support decision‑making, while driving end-to-end delivery
• Drives accountability for readiness across internal teams, customers, and partners by establishing clear standards and monitoring compliance
• Supports long-term customer outcomes and service stability by continuously improving readiness processes, standards, and tools

• Bachelor's Degree in Business Administration, Project Management, or Related Field (Required)
• Master's/Advanced Degree in Business Administration, Operations Management, or Related Field (Preferred)
• More than 10 years of managing complex B2B service delivery readiness, technical program management, or program management for large-scale technology, telecom, or media organizations, including validating customer and operational readiness prior to execution. (Required)
• 4-7 years of leading cross-functional teams and driving accountability across internal stakeholders, customers, and partners to resolve dependencies and shape executable commitments in high-visibility environments. (Required)
• 4-7 years of presenting complex risk, governance, and operational topics to senior executives, including communicating tradeoffs and driving alignment for decision-making in dynamic business environments. (Required)

• Problem Solving – Ability to identify, assess, and resolve complex delivery readiness issues, dependencies, and risks in high‑stakes B2B customer engagements. (Required)
• Communication – Strong written and verbal communication skills to convey authoritative guidance and readiness standards to senior executives, customers, and cross‑functional teams. (Required)
• Project Management – Expertise in managing late‑stage sales and Day‑0 planning processes, ensuring all delivery prerequisites are met before execution. (Required)
• Cross‑Functional Relationships – Ability to build and maintain effective relationships with internal teams, partners, and customers to drive accountability and resolve readiness dependencies. (Required)
• Strategic Thinking – Skill in shaping executable commitments…