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Director, Customer Retention & De-Escalation

Job in Schenectady, Schenectady County, New York, 12301, USA
Listing for: HighLevel
Full Time position
Listed on 2026-06-19
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 125000 - 150000 USD Yearly USD 125000.00 150000.00 YEAR
Job Description & How to Apply Below
A leading digital marketing platform is seeking a Director of Customer Retention to enhance customer experience and operational efficiency. The successful candidate will manage multiple teams to prevent churn, improve customer onboarding, and collaborate with various departments to optimize customer journeys. Ideal candidates will have over 12 years of SaaS experience and a strong track record in retention strategies.

This role offers a competitive salary and a dynamic, growth-oriented environment.
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