Teller, Customer Service​/HelpDesk

Position Title:

Teller

Location:

New York, NY 10018

Job Summary:

Teller provides excellent service to clients by assisting them with processing routine financial transactions on a day‑to‑day basis in accordance with all bank policy and procedures.

• Greet and service clients in a friendly and courteous manner.
• Answer phones.
• Provide account information, answer client questions and direct clients appropriately for further assistance as needed.
• Process client transactions, including but not limited to cash and check deposits, withdrawals, check cashing, loan payments, issue official checks and money orders, transfers, general ledger entries, completion of CTRs, etc., accurately and efficiently.
• Maintain an adequate cash supply at all times: buying from & selling to the vault as needed ensuring established drawer limits are not exceeded.
• Balance cash on hand, transactions processed and negotiable items daily and ensure that totals prove to the figures on record in the computer.
• May assist with retrieval and processing of ATM deposits and ATM settlement.
• May assist with retrieval and processing of deposits made to the Night Depository.
• Complete ongoing training as required: compliance, HR, etc.
• Provide support for the Private Client Groups as needed.
• May be asked to assist in alternate financial centers.

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.

• Education level required:
  High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum 1‑year previous teller experience.

• Good mathematical aptitude to facilitate daily balancing.
• Strong interpersonal skills.
• Ability to enter numerical data on computer with speed and accuracy.
• Able to respond promptly to client needs, follow through and resolve issues in a pleasant and helpful manner.
• Customer‑service oriented.
• Detail oriented & ability to multi‑task.

• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross‑functional insights.
• Aligns relationship‑building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

• The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Flagstar is an Equal Opportunity Employer.

We are committed to providing clear and accurate compensation information in accordance with applicable laws.

$17.00 - $24.23 per hour.

• Medical, dental, vision, life and disability insurance.
• Comprehensive leave program.
• Variable incentives, bonuses, commissions and other awards as outlined in the offer of employment.