Supervisor Table Games

Summary:

Supervises table games dealers to maintain the integrity of assigned games and personnel

Job Title:

Supervisor Table Games

Department:
Table Games

Reports To:

Pit Manager Table Games

FLSA Designation:
Exempt

License Type:
Gaming

Target Pay: $67,000 - $87,500

Essential Job Functions:

* Monitors and supervises all assigned gaming areas

* Opens and closes Table Games in assigned area verifying count as provided by the dealer

* Inspects card decks prior to play

* Tracks and records player buy-ins, wins, losses and bet amounts

* Monitors bets and payouts and corrects as needed

* Supervises player tracking process

* Initiates and verifies fills to tables

* Investigates and resolves guest complaints or concerns in accordance with standard procedures

* Maintains security of all games, monies and personnel

* Must respond calmly and makes rational decisions when handling guest demands

* Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures

* Monitors the volume and quality of gaming business and adjust game spread and table limits as appropriate within established policy

* Discretionary ability to extend complimentary services in accordance with the approved comp matrix

* Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the New York State Gaming Commission regulations

* Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs

* Interviews experience and Dealer School candidates for employment

* Participates in preparing and delivering written evaluation

* Handles team member issues with professionalism and confidentiality

* Coaches team members for success while they are dealing on and off a game

* Responsible for enforcing policies and procedures of the company (including discipline process)

* Performs all other duties as assigned

Qualifications:

* Must be 21 years of age or older

* High school diploma or equivalent

* Two or more years of related experience

* Minimum of one year multi game dealing experience

* Knowledge of Table Games math, procedures, game protection and training requirements

* Knowledge of a minimum of two Table Games, ie:
Blackjack, Craps, Roulette as well as specialty games

* Must have strong leadership skills with a clear focus on guest service and team member relations as a priority

* Ability to read and comprehend simple instructions, short correspondence, and memos

* Ability to write simple correspondence

* Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization

* Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

* Ability to deal with problems involving a few concrete variables in standardized situations

* Must possess excellent customer relations and communication skills.

* Available to work flexible shifts, weekends and holidays

* Ability to obtain and maintain all necessary licensing

Working Conditions:

* Regularly required to stand for extended periods of time, see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk

* Must occasionally lift and/or move up to 25 pounds

* Frequently required to stoop and kneel

* Ability to interact with others while maintaining a courteous, positive, and professional demeanor