Account Maintenance Specialist Sr

Position Title

Account Maintenance Specialist Sr

New York, NY 10018

Responsible for executing complex back‑office operational tasks with a high degree of accuracy and efficiency. Serves as a subject matter expert, providing guidance on procedures, supporting training, and ensuring compliance with regulatory and internal standards. Plays a key role in identifying process improvements and supporting implementation of operational initiatives.

• Serve as a resource for junior staff or offshore partners by providing guidance and resolving escalated issues.
• Ensure all activities comply with applicable banking regulations and internal policies.
• Assist in the development and maintenance of standard operating procedures (SOPs).
• Participate in audits, reconciliations, and reporting activities.
• Collaborate with cross‑functional teams to support operational initiatives and system enhancements.
• Monitor transaction queues and ensure timely completion of assigned tasks.
• Provide feedback to management on process gaps, training needs, and service improvements.
• Use independent judgement and discretion to make decisions and analyze and resolve problems.
• Perform special projects and additional duties as required.
• Support onboarding and training of new team members.
• Maintain accurate records and documentation for audit and compliance purposes.
• Contribute to a culture of continuous improvement and operational excellence.
• Promote a positive and collaborative team environment.

• Education:
  
  High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience:
  
  3+ Years of banking.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Operational accuracy and attention to detail.
• Regulatory and compliance awareness.
• Process improvement mindset.
• Team collaboration and mentorship.
• Time management and accountability.
• 10% travel may be required.

• Strong communication and problem‑solving skills.
• Ability to work independently and manage multiple priorities.
• Attention to detail and accuracy.
• Customer service orientation.
• Time management and prioritization.
• Adaptability and initiative.
• Strong ability to build and maintain effective relationships with stakeholders.
• Capable of collaborating proactively and leveraging cross‑functional insights.
• Fosters a positive work culture and productive work environment.

Flagstar is an Equal Opportunity Employer. Physical demands (ADA):
No unusual physical exertion is involved.