Sportsbook Writer

Position Summary:

Provide excellent customer service while writing and cashing Sports book tickets

Job Title:

Sports book Writer

Department:
Sports book

Reports To:

Supervisor Sports book

FLSA Designation:
Non-exempt

License Type:
Gaming

Target Pay:
Start - $23.94 One Year - $26.60

Essential Job Functions:

* Always welcomes guests to the Sports book

* Responsible for being well-versed in the products and services offered by the Sports book Department and the ability to promote to the guests in a confident and professional manner any and all current promotions and events that are being offered

* Communicates and explains the wager process to new and existing guests

* Responsible for obtaining and balancing their own cash bank during their shift

* Responsible for placing, writing, cashing and processing tickets according to the cash handling policy and procedures

* Must maintain strict confidence of all confidential and proprietary information disclosed by Rivers Casino & Resort, team members and guests

* Complies with all internal controls and procedures that are related to department operations

* Ability to handle guest disputes, resolve complaints and difficult situations in a calm and patient manner

* Maintain cleanliness at their work station, in and around the Sports book Department.

* Ensure all gaming regulations, Title 31 and other policies and procedures are always adhered to

* Ensures compliance with regulatory controls both internal and external, including but not limited to, state and federal laws and the New York State Gaming Commission regulations

* Ability to investigate and assist guests with kiosk malfunctions and service interruptions in full compliance with New York State Gaming Commission and policy and procedures

* Performs all other duties as assigned

Qualifications:

* Must be 21 years of age or older

* High school diploma or equivalent

* One or more years of customer service experience

* One or more years of cash handling experience (preferred)

* Excellent customer service and interpersonal skills

* Excellent communication skills, both written and oral

* Ability to communicate with the leadership team, team members, and guests

* Available to work flexible shifts, weekends and holidays

* Ability to obtain and maintain a New York State Gaming License

Working Conditions:

* Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms; stand and/or walk for prolonged period of time

* Must occasionally lift up to 25 pounds

* Frequently required to stoop, crouch or kneel

* Ability to interact with others while maintaining a positive and professional demeanor

* Possible exposure to high noise level for extended periods of time