Supervisor Sportsbook

Position Summary:

Supervises all activities related to the day to day operational activities of the Sports book Department

Job Title:

Supervisor Sports book

Department:
Sports book

Reports To:

Asst Manager Sports book

FLSA Designation:
Exempt

License Type:
Key

Salary Range: $67,000 - $82,000

Essential Job Functions:

* Assist the Manager Sports book in overseeing all operational activities

* Assist in creating and implementing policies and procedures related to the department and company

* Assist the Manager Sports book in monitoring and making recommendations of Sports book risk and liability

* Assists in setting up, posting and broadcasting of all sporting events; including television, audio, odds board etc.

* Ensure all gaming regulations, Title 3, and other policies and procedures are always adhered to.

* Communicates and explains wagering to new guests

* Resolves complaints and manages difficult guests' concerns

* Supervises responsibilities of Sports book Writers

* Develop processes to consistently train and develop team members to improve their skill set and provide continuous improvement in guest services

* Investigates if a Sports book guest is wagering in an unethical or irregular manner or if a Sports book team member is working in an unethical or irregular manner and reports the findings appropriately

* Supervises and directs daily labor to business volume

* Ensures the Sports book area is always clean and that the equipment is in proper working condition on a daily basis

* Ensures compliance with internal and external regulatory controls including, but not limited to, state and federal laws and the New York State Gaming Commission regulations

* Trains and manages team members in accordance with organizational and approved department standards, policies and procedures

* Approves Sports book wagers within guidelines

* Close Sports book Writers at the end of the shift and ensure their bank has been transferred to the Main Cage

* Performs all other duties as assigned.

Qualifications:

* Must be 21 years of age or older

* High school diploma or equivalent

* One or more years in the Sports book industry, Gaming, or related field

* One or more years of supervisory experience

* Minimum of one year cash handling experience (preferred)

* Proven leadership skills that include delegating when necessary

* Excellent customer service and interpersonal skills

* Excellent communication skills, both written and oral

* Ability to communicate with the leadership team, team members, and guests

* Available to work flexible shifts, weekends and holidays

* Ability to obtain and maintain a New York State Gaming License

Working Conditions:

* Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms; stand and/or walk for prolonged period of time

* Must occasionally lift up to 25 pounds

* Frequently required to stoop, crouch or kneel

* Ability to interact with others while maintaining a positive and professional demeanor

* Possible exposure to high noise level for extended periods of time