Director of Community Services

Director Of Community Services

The Director of Community Services is responsible for the overall operations, high-quality behavioral health care and case management services to adults who have a diagnosis of mental illness and living in the Schenectady community. In addition, development of designated programs within the Community Services Department to support the individuals we serve and the community.

Responsibilities include:

• Monitoring program performance and maintaining regular contact with the programs through supervision of program staff, participation in program meetings, review of program records and individual records, and regular communication with supervisors.
• Providing consultation and support to program supervisors to address operational, staffing, clinical, and service-related issues in a timely and effective manner.
• Providing direct clinical supervision to the Care Coordination program.
• Ensuring services are delivered in a respectful, strength-based, person-centered, and culturally responsive manner. Supporting individuals served in identifying and addressing their needs, strengths, goals, and opportunities for greater independence.
• Monitoring admission and discharge processes to ensure they are timely, appropriate, person-centered, and consistent with program requirements.
• Monitoring utilization and service capacity and making recommendations regarding program needs and resources.
• Collaborating with the Senior Director of Community Services to develop, implement, and evaluate new program initiatives and services. Supporting the continued growth, development, and improvement of Community Services programs.
• Participating in policy and procedure development and review to ensure programs remain responsive to agency and community needs.
• Ensuring all required program documentation, electronic records, billing, tracking reports, and other reports are completed accurately, professionally, and within established time frames. Reviewing documentation as necessary to ensure compliance with agency, regulatory, clinical, and funding requirements.
• Overseeing the recruitment, selection, onboarding, supervision, development, and performance evaluation of program staff.
• Assisting in the development and monitoring of annual program operating budgets, monitoring program expenditures and resources to ensure responsible and effective use of agency funds.
• Ensuring funding related documentation, reports, deliverables, and other requirements are completed accurately and within established deadlines.
• Representing the agency with service providers, community organizations, governmental agencies, and other stakeholders as required to support the needs and goals of the agency and individuals served.
• Mohawk Opportunities programs and offices may be located in multi-level facilities accessible by stairs only. Employees must be able to safely and reasonably access all levels of assigned facilities.
• Community-based services may require visits to individuals' apartments, including locations on second and third floors.
• Providing transportation to individuals served when necessary, using agency vehicles.
• Maintaining access to a personal vehicle and being willing and able to use it for authorized business purposes, including attending meetings and providing services in the community and attending meetings outside agency offices or program locations.