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Desktop Support Engineer
Job in
Schenectady, Schenectady County, New York, 12309, USA
Listed on 2026-05-03
Listing for:
TATA Consulting Services
Full Time
position Listed on 2026-05-03
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Key Requirements
* Strong hands-on experience supporting Windows 11 (LTSC preferred) in enterprise environments
* Mandatory experience with Microsoft Intune (device management, app deployment, policies)
* Solid Active Directory experience including centrally managed profiles
* Practical experience building and supporting Hybrid Azure AD Join environments
* Power Shell scripting for automation and troubleshooting
* Application packaging and enterprise software distribution experience
* Experience with Windows OS patch testing, deployment, and compliance review
* Exposure to high-uptime / factory or multi-shift environments preferred
Roles & Responsibilities
* Provide break/fix support for desktops, laptops, and peripherals
* Re-image systems and install/configure applications
* Troubleshoot Windows OS, hardware, and enterprise applications
* Support patching, imaging, and configuration standards
* Handle high-priority incidents under time pressure
* Coordinate with vendors for escalations and hardware replacements
* Document incidents and resolutions in Service Now / Remedy
* Maintain and update technical documentation; participate in meetings and reviews
Generic Managerial Skills, If any
* Strong verbal and written communication skills, especially for technical documentation and meeting notes
* Excellent time management and prioritization skills, particularly in high-pressure support situations
* Strong collaboration skills to work across infrastructure, security, imaging, and vendor teams
* Customer-focused mindset with the ability to explain technical issues clearly to non-technical users
* Willingness to take ownership and drive issues to closure in enterprise environments
Base Salary Range : $60,000 to $70,000 Per Annum
TCS Employee Benefits
Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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