Fleet Support Specialist

Technical Troubleshooting And Customer Facing Role

This is a technical troubleshooting and customer facing role in GE Vernova's Wind Remote Operations Center in Schenectady, NY. This is a shift based role that needs to be performed on campus. Subject to direct operations supervision/prescribed work instructions/systems checking. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

• Able to proficiently perform the remote troubleshooting of power assets escalated from the Fleet Support Operators using digital tools;
• Read, understand, execute and seek opportunities to highlight updates as needed for Fault handling procedures.
• Document and communicate the technical data generated by the assigned project consistent with engineering policies and procedures
• Adhere to applicable regulatory compliance requirements as applicable to local requirements;
• Provide situationally dependent monitoring on request for portions of the monitored fleet;
• Support (and potentially execute) Parameter and Software updates as needed or requested by leadership;
• Provide timely communications/escalate with the respective stake holders on significant issues or developments observed during day to day monitoring
• Participate on teams assigned to address organizational initiatives and generic issues
• Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering policies and procedures
• Actively feed lessons learned back into procedures and quality checks to drive ROC world class operational excellence
• Resolution and troubleshooting of Service Now support cases;
• Assist as requested to train new employees;
• Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools;
• Support as requested planned and unplanned Balance of Plant responsibilities as well as Fleet Support Operator responsibilities should a need arise,
• Actively manage customer phone support requests

• Bachelor's Degree in Engineering, Information Technology, Energy Technologies, Operations or Computer Science from an accredited College or University OR ( an Associate's Degree from an accredited College OR University with a minimum of 3 years of experience in a technical role) OR (High School Diploma / GED with 4 years of experience in a technical role)

• Must be willing to travel 10%
• Must be willing to work out of an office in Schenectady NY, on a 24/7 rotating shift structure including potential on-call support as required;

• Strong oral and written communication skills.
• Ability to learn technology outside of one's specialty
• Ability to analyze and execute technical processes
• Self driven and ability to demonstrate leadership skills
• Ability to make decisions and to adopt responsibility
• Ability to work with multicultural teams, strong team player
• High flexibility and motivation
• Ability to sit or stand for extended periods of time.