Shift Manager Restaurant-Dukes

Position Summary:

The Shift Manager Duke's is responsible for the successful operation of Duke's Chophouse and directing the work of the staff, assuring that guests have a favorable experience when visiting our outlets or the gaming floor.

Job Title:

Shift Manager Duke's

Department:
Food & Beverage

Reports To:

Manager Duke's

FLSA Designation:
Exempt

License Type:
Gaming

Salary Range: $80,000 - $95,000

Essential Job Functions:

* Ensures proper staffing for forecasted volume and budgetary guidelines through proper training of supervisors

* Orders and monitors inventories and reports discrepancies to the Director

* Meets budgeted figures for labor and other expenses

* Formulates, administers, and enforces departmental policies and performance standards

* Notifies team members and supervisors of changes in policy and procedure

* Must work closely with department trainer to ensure all new hires are trained both with classroom and floor programs. Ensure all existing team members are attending follow up training sessions

* Communicates any problems or concerns to Director and other departments as needed

* Coordinates all activities in Duke's relating to recruiting and selection of applicants

* Communicates with departments to ensure proper communication by conducting and participating in departmental meetings

* Establishes performance and profit objectives for short-term and long-term goals

* Maintains files in such a way that another manager could perform efficiently in the event of his/her absence

* Held accountable for the accuracy and thoroughness of departmental records and reports

* Promotes the casino through good will and positive attitude

* Ensures a maximum level of service and satisfaction throughout the property, in Duke's operations, is achieved and maintained

* Maintains high sanitation and safety standards

* Ensures departmental compliance with applicable federal and state laws governing food & beverage

* Maintains sufficient materials and products in the work location

* Maintains security of products and areas assigned to department

* Ensures rotation of products

* Understands that this is a 24-hour responsibility and is always accessible

* Maintains professional grooming and appearance and acts as a role model according to established policy

* Ensures that all Team Members are treated in a fair and consistent manner

* Performs any other duties as specified or assigned by the Director or any member of executive management

* Develop and train sales team approach with all Duke's personnel

* All other duties as assigned

Qualifications:

* Possesses complete knowledge of all procedures related to the job

* Ensures that all guests are treated in a prompt, professional and courteous manner

* Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members

* Prior experience is necessary as well as a proven track record demonstrating sound judgment and the ability to perform well under pressure

* Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy

* Attends all Management training sessions and seminars as prescribed

* Must have successfully completed and maintain certification in Food Sanitation Management within 120 days of employment

* Must be able to obtain and retain a New York State Gaming license

* Must be able to use a computer

* Must be able to understand and communicate Material Safety Data Sheets to all team members

* Adheres to the Cut off Procedure and ensures all documentation is completed and turned into Guest Safety, and the Director

* Communicates all concerns and observations to the Director

* Supports all departments with any requests or assistance

* Ability to communicate with feam members and guests

* Ability to be a TEAM player

* Ability to successfully fulfill the pre-employment process

* Ability to work flexible shifts and days of the week including holidays

* Ability to obtain and maintain all necessary licensing

Working Conditions:

* Regularly required to see, talk, and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk

* Must occasionally lift and lift to 25 pounds

* Frequently required to stoop, crouch, or kneel

* Ability to interact with others while maintaining a courteous and positive demeanor

* Exposure to smoke filled environment and high noise level