Alterations Manager

Responsibilities

• Organize and build structural processes
• Drive positive outcomes through objectives and measuring and monitoring progress and results successfully
• Create a professional work environment by communicating and exemplifying the company's standards of excellence
• Create effective teamwork between the selling organization and the Alterations department
• Maintain a consistently high level of customer service within the department by recruiting, selecting, training, and developing quality professional Alterations Associates
• Deliver ongoing education, assessment and performance feedback to associates with regard to quality, productivity, service and alterations policy and procedures
• Ad hoc responsibilities as needed

• 4‑year degree preferred
• 3+ years of management experience with comparable volume or a proven track record of success managing operations workforce and achieving results
• Fitting/tailoring experience in high‑end or luxury merchandise setting is preferred
• Ability to fit and perform alterations on a wide range of garments
• Knowledge of Alterations industry including fabrication and styling of luxury merchandise
• Proficiency in utilizing available technology, Word, Excel etc. is required
• Must be flexible in scheduling as the business needs evening, weekend and holiday schedules

• Benefits package for all eligible full‑time Associates (including medical, vision, and dental)
• Associate discount:
• A culture that promotes a healthy, fulfilling work/life balance

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.