Client Services Associate

Job Description

Salary Range $19.61 - $24.51*

The Client Services Representative/Phone Seller represents Saks Fifth Avenue’s ideals of service and quality to the customer. This position responds to all assigned customer escalations, ensuring a timely response and resolution to issues, ensuring the customer's overall Saks Fifth Avenue experience is a positive one. The ideal candidate has a strong working knowledge of the store, the designers it carries, and the many services offered, and they use this knowledge to provide customers with personalized assistance to enhance their shopping experience and convert interactions into sales.

In this role, you must be able to work in a team-oriented environment, have strong people skills, and be comfortable with building client relationships.

• Strong written communication skills.
• Superior verbal communication and interpersonal skills with the ability to diffuse an emotional situation.
• Ability to respond to customers, co-workers, and Management in a professional and courteous manner.
• Strong math skills (i.e. percentage calculations).
• Possess a mix of creative and strategic abilities.
• Have an understanding of and passion for client service and both effective and elevated communication.
• Positive, solution-oriented, and customer-focused mindset.
• Thrives in a fast-paced environment with the flexibility to adapt to change.
• Collaborative – should be able to work with peers across multiple business verticals.
• Act as a liaison for the client and have the ability to develop relationships and address all client needs.
• Able to quickly assess customer needs in terms of: special occasion, vendors/product of interest, special language needs, how much time customer has, etc.
• Always portrays a professional and polished demeanor demonstrating confidence and a positive attitude.
• Passion for selling and the innate ability to convert an inquiry into a selling moment.

• Minimum of 1-2 years relevant experience working in hospitality, luxury retail or servicing clients.
• A passion for providing a seamless and elevated experience for the client.
• Knowledge of international designers and contemporary brands in menswear, women's wear, accessories, footwear, & beauty.
• Strong understanding of company brand.
• Ability to understand a customer’s concerns and quickly determine solutions with limited supervision.
• Availability to work a flexible schedule that includes nights, weekends, and holidays.
• Ability to interact professionally and respectfully with people.

• Handle in-store and telephone inquiries in a prompt, professional and courteous manner while working to ensure first call resolution with every inquiry.
• Input and/or update data and file information efficiently and accurately.
• Ensure all inquiries are resolved in accordance with department and SFA policies, procedures and standards.
• Assist in the achievement of department and company results by always being conscious of priorities and the needs of the department.
• Maintain an acceptable attendance and punctuality record including adherence to schedule.
• Liaise with internal departments.
• Perform ad hoc responsibilities as needed.

Be a part of a team of disruptors focused on stores and redefining the luxury experience.

Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.

A culture that promotes a healthy, fulfilling work/life balance.

Benefits package for all eligible full-time Associates (including medical, vision and dental).

An amazing Associate discount.

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.  is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.