Jewelry Sales Manager

Salary Range: $85,808 - $107,260*

Under the direction of the Director, Selling Experience of Jewelry, the Client Development Manager, Jewelry plays a critical role in driving sales and supporting the world of Jewelry. The role involves coaching a high performing team of Jewelry Style Advisors, developing client relationships, and managing performance and training.

• Coach associates to develop selling, clienteling skills and behaviors, ensuring deep relationships with clients and driving repeat business.
• Onboard, train, and provide ongoing education to the selling team on product knowledge, events, policies and targeted coaching.
• Manage performance, counsel poor performers, and recruit to fill open positions.
• Use technology and data to coach Style Advisors, build clienteling tools, promote personal branding, and leverage social media and other channels.
• Maximize client appointments and inform clients of in-store events to increase engagement and loyalty.
• Identify patterns in client spend and opportunities to increase wallet share.
• Lead special order and repair process lifecycle, manage inventory, record client sales and warranties, and serve as a floor leader in resolving client issues.
• Maintain a welcoming shopping environment, including fitting rooms and merchandise display.

• 4‑year degree and/or GIA certification (preferred); proficiency with technology (Word, Excel, etc.).
• 3+ years of management experience with a comparable sales volume or proven track record.
• Flexible in scheduling: evening, weekend, and holiday availability.
• Excellent organizational skills, ability to build structural processes, and a strategic thinker.
• Strong leadership, coaching, and communication skills.

• Benefits package for all eligible full‑time associates (medical, vision, dental).
• Associate discount.
• Career advancement opportunities across retail, supply chain, digital, and corporate.

SFA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location.