Sales Manager Specialist

Job Type: Full-time

Please Note: This position has a travel requirement of 100% of the time to your supporting markets.

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support.

We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Sales Manager Specialist (SMS) is responsible for supporting the Area Vice Presidents, General Manager’s and Sales Counselors when there is a Sales Manager (SM) vacancy. This role will act as the SM where there is an SM vacancy and will execute that role until a new SM is hired. The Specialist will be responsible for regular SM duties, with a high emphasis on staffing and training for the time period that they are assigned to that market.

Working directly with General Managers in their assigned market, the Specialist will train and assist the Sales Counselors with the sales process, CRM utilization, on and off‑site events.

• Ensure the attainment of assigned revenue budgets by overseeing production and goal setting at all locations, driving sales events, coaching to price integrity and helping to identify and convert premium sales.
• Provide direction and coaching to maximize sales using the CRM System; manage and hold Sales Counselors accountable for achieving key sales metrics.
• Train Sales Counselors in assigned markets on event execution, sales closing, CRM usage, and business development fostering Everstory Sales programs to ensure the best possible results with current and potential customers; provide coaching to overcome objections and remove obstacles.
• Hold daily morning sales huddles with Sales Counselors for training and accountability; review prior day’s results and appointments daily as well as the appointments for the week ahead to provide direction on issues that may have occurred.
• Provide daily coaching and counseling to all Sales Counselors on the team to increase conversions in all business lines and ensure the highest quality of treatment of all customers.
• Regularly communicate with other departments to ensure seamless support of location needs.
• Schedule all Sales Counselors on a regular or rotating basis, to provide location coverage and coverage for prospecting that meets the needs of the customer.
• Responsible for the hiring, performance management, promotion and termination of assigned Sales Counselors, ensuring company policies are adhered to in all HR actions.
• Ensure Sales Counselors are providing clients with all options and services available, including a defined park tour of the cemetery.

• Compassion – Genuinely cares about people; is concerned about their work and non‑work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values – Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

• Business Acumen – Knows how businesses work. Knowledgeable in current and possible future policies, practices, trends, technology, and…