Account Director, Corporate

About Alpha Sense:

The world’s most sophisticated companies rely on Alpha Sense to remove uncertainty from decision‑making. With market intelligence and search built on proven AI, Alpha Sense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by Alpha Sense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI‑driven market intelligence. Together, Alpha Sense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.

Founded in 2011, Alpha Sense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

Location: US Remote (Eastern/Central Preferred)

Reports to: Director, Account Management

About the Team:

Our Customer Success team is made up of Product Specialists and Account Directors who are passionate about helping our clients succeed. We partner with a diverse range of organizations, from Fortune 1000 companies to some of the largest financial institutions globally.

As a team, we are committed to providing value to our clients. We take a consultative approach to solve challenges through our product, ensuring our customers have the right data to make informed decisions. We focus on retaining customers, maximizing product usage, and collaborating with the sales team to uncover growth opportunities.

About the Role:

We’re looking for a high‑impact Account Director to own and expand relationships with our Corporate clients. You'll be the primary point of contact for a book of Fortune 1000 accounts—driving renewals, adoption, and growth. You’ll work cross‑functionally with Sales, Customer Success, Product, and Marketing to ensure clients see Alpha Sense as a strategic partner, not just a vendor.

Who You Are:

• Relationship‑driven
  :
  You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients
• A subject matter expert
  :
  You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
• Energetic and Creative
  :
  You possess a natural intellectual curiosity with the ability to learn and adapt quickly
• You understand our business
  :
  We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment
• Committed to delivering results
  :
  You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
• A strong communicator
  :
  You’ll regularly be engaged with day‑to‑day users to C‑level executives and that requires exceptional oral, written and presentation skills. You’ll need to distill and explain complex issues in simple terms.

What You’ll Do:

• Forecast and maximize retention rate across your book of business
• Increase and drive adoption of Alpha Sense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
• Identify revenue at risk in order to best position the company to prevent churn
• Collaborate with Account Executives to identify growth opportunities within the book of business
• Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively:
  1) communicate with users,
  2) communicate with decision makers,
  3) identify white space,
  4) partner with AE to craft most compelling messaging to prospective users
• Cultivate relationships with users and…