SVP of Account Management

ITS Logistics is a leading Third-Party Logistics provider and an Echo Global Logistics company. We run a fully integrated platform - asset-based truckload, Dedicated & Fulfillment, LTL, Dray, Intermodal, and Managed Transportation - plus Roadtex, our temperature‑controlled warehouse and distribution network. That combination gives our customers something most 3PLs can’t offer: a single partner who can handle ambient fulfillment, confectionery‑grade temp‑controlled distribution, and everything in between.

We’re a performance‑driven organization. We invest in our people, give them real commercial infrastructure to work with, and get out of their way. If you’re looking for a place where your output actually matters, this is it.

• Lead and develop a team of vertically aligned Enterprise Account Managers — responsible for growth, retention, and profitability across ITS’s largest accounts.
• Set and hold the commercial standard: account planning quality, Q  cadence, cross‑sell execution, escalation management, and pipeline accountability.
• Drive revenue growth through account expansion and cross‑platform selling across ITS OTR, D&F, Dray, LTL, Roadtex temperature‑controlled distribution, Echo Intermodal, Echo Mexico, and Managed Transportation.
• Own the portfolio P&L — actively manage margin trends, load mix, mode shift, and account‑level profitability across the full book.
• Build and maintain executive‑level relationships with the most strategic and highest‑risk accounts in the ITS + Echo portfolio.
• Partner with Enterprise Sales leadership on handoffs from new‑logo close into account management, and on large expansion opportunities that need hunter involvement.
• Build vertical‑specific account management frameworks — tailored to how customers in each industry buy, elevate decision making.
• Lead executive business reviews with key accounts — structured to expand scope, surface opportunity, and demonstrate the integrated platform value.
• Monitor the full portfolio for churn risk, margin erosion, and service exposure before they become problems.
• Develop EAM playbooks, performance standards, and commercial accountability structures that scale as the team grows.
• Work closely with operations, pricing, and carrier teams to make sure what we’ve committed to our customers is actually being delivered.
• Give executive leadership clear portfolio visibility — retention forecasts, growth pipeline, account risks, and strategic priorities.
• Build a culture where EAMs think like owners and treat customer relationships as the assets they are.
• Develop people. Identify the next leaders in the organization and put in the time to build them.

• 10+ years in enterprise account management, commercial logistics leadership, or strategic customer success — with a track record of building teams and growing revenue.
• Real logistics and transportation depth — OTR, D&F, LTL, Dray, Intermodal, or Managed Transportation. You understand how enterprise shippers buy and how multi-modal solutions get structured.
• Experience leading vertical‑aligned or segment‑specific account management teams.
• You’ve managed a large revenue portfolio — $100M+ annually — with direct accountability for margin performance and retention.
• Executive presence. You can walk into a room with a VP or C‑level supply chain executive and hold the conversation.
• Strong commercial instincts — you see expansion opportunities in existing accounts and know how to mobilize a team to go get them.
• You’ve built commercial accountability structures before — account planning processes, Q  standards, pipeline disciplines — and you know how to enforce them without losing people.
• Experience in complex, matrixed environments across multiple business units or service lines.
• Financially fluent — you think in P&L, margin, and profitability, not just revenue.
• CRM‑driven and data‑oriented in how you manage a portfolio.
• Bachelor’s degree in Business, Supply Chain, or a related field.