Case Manager

Bronx Works helps individuals and families improve their economic and social well‑being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

Join a community‑driven team supporting individuals and families in accessing public benefits, resources, and information. As a team member, you'll help guide clients through essential services that improve economic stability and well‑being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community.

• Deliver virtual client services, including intake, needs assessment, and development of individualized service plans.
• Provide referrals and advocacy to support client access to appropriate resources.
• Manage an active caseload by responding to hotline calls from clients seeking eviction‑prevention assistance and benefits‑related referrals.
• Track and document client progress toward service‑plan goals within the Salesforce database.
• Record all client interactions and actions taken on their behalf in Salesforce.
• Maintain up‑to‑date knowledge of available program resources both on‑site and within the broader community.
• Conduct virtual case conferences with clients and partner service providers as needed.
• Complete monthly program reports or additional reports as required.
• Meet monthly with supervisor to review progress, challenges, and caseload updates.
• Perform other duties as assigned.

• Bachelor’s degree preferred but not required.
• Process emergency grant applications for clients facing eviction, crisis situations or non‑payment court actions.
• Ability to collaborate with clients to develop individualized service plans that outline clear action steps and shared responsibilities.
• Assist clients in gathering required documentation for eviction‑prevention cases on an as‑needed basis.
• Maintain accurate, up‑to‑date case files and database records, and engage in regular communication with clients via phone, virtual platforms, text, or mail.
• Coordinate referrals to additional services, including internal programs such as NYC Benefits Program, Benefits Access, and Assistance Program.
• Perform other duties as assigned.

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

Bronx Works seeks to build an inclusive organization grounded in respect for differences. Bronx Works is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process, please contact hr benefits.