Member Relations Attendant

Member Relations Attendant

Schererville Family YMCA - Schererville, IN 46375

Position Type Part Time

Pay starts at $13.25 per hour and up based on experience

Be the First Smile Members See—Join Our YMCA Team! Looking to fill our early morning shift 3:45am-9:00am.

POSITION SUMMARY:

This position supports the work of the Crossroads YMCA, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Member Relations Attendant is responsible for delivering legendary customer service, ensuring a safe and welcoming environment, monitoring member areas, and supporting member engagement strategies. This role serves as a front-line representative of the YMCA mission and values, actively contributing to a positive and inclusive member experience.

ESSENTIAL FUNCTIONS:

• Effectively model and communicate the mission, vision, and values of the Crossroads YMCA.
• Greet and assist all members, guests, and staff with a smile and relationship ready manner. Exceed member expectations by being customer obsessed.
• Ensuring all members, guests, and staff are checking in properly to enforce Crossroads YMCA safety guidelines and policies.
• Implement member service and engagement strategies that support and encourage the recruitment of new members and the retention of existing members in a welcoming environment.
• Support our members' goals by facilitating connections, linking members to other members and or programs/interests.
• Communicate membership options and perks to prospective members and existing members to upgrade/upsell membership to increase retention.
• Build relationships, by proactively getting to know members beyond high-level greetings and well wishes and seek to understand their needs.
• Conduct cause-driven tours with a goal to exceed tour-to-join closing rate benchmarks.
• Inform members of account alerts in a professional and respectful manner.
• Inform supervisor/director of unusual situations or unresolved issues in a timely manner.
• Apply all YMCA policies dealing with membership services.
• Know emergency procedures and be able to demonstrate them, providing a safe environment.
• Attend meetings and trainings as assigned. Participate in special events as assigned.
• Be knowledgeable and supportive of the YMCA annual support campaign.
• Complete all required compliance and professional development training annually or as assigned.
• Support other duties as assigned to meet the needs of the branch and department.

QUALIFICATIONS:

• Must be at least 15 years of age or older.
• Minimum required 18 hours worked per week or minimum 3 shifts per week.
• Previous customer service, sales or related experience preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
• Adept computer skills with CRM experience.

YMCA COMPETENCIES (Leader):

The National YMCA Mission: "To put Christian principles into practice through programs that build healthy spirit, mind, and body for all."

Caring:
Demonstrates kindness and empathy in daily interactions. Welcomes all and builds positive relationships with members and teammates.

Honesty:
Acts with integrity, keeps commitments, and communicates truthfully.

Respect:
Treats others with dignity and listens with empathy. Welcomes all backgrounds and identities.

Responsibility:
Follows through on tasks and takes ownership of behavior and results.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Visual, auditory, and verbal ability to communicate effectively.
• Must have high level of alertness, concentration, and initiative.
• Ability to lift 20 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
• Work environment involves frequent computer use with standing and some sitting, requiring sustained attention to detail and focus. Regular movement is encouraged to support ergonomic well-being.
• Maintain a neat and professional appearance at all times.