Customer Service Representative

About Beyer Plumbing Co.

Here At Beyer Plumbing Co., We Don't Just Provide Plumbing Solutions;
We Create a Supportive And Rewarding Work Environment Where Our Team Lives By Our Six Core Values.

• Honor God - We embody our faith
• Integrity - We stand by our word
• Relationships - We genuinely care about people
• Teamwork - We thrive through collaboration
• Respect - We deeply value every individual
• Honesty - We are champions of the truth

Our commitment to our employees goes beyond the immediate benefits. We are incredibly proud of our strong tradition of retaining dedicated, long‑term team members who have grown and thrived within our organization. When you join our team, you become part of a family of professionals who have chosen to make Beyer Plumbing Co. their home for years, thanks to our supportive environment, growth opportunities, and a culture that truly values each individual.

• We have a fun environment! Although we work hard to serve our clients, we enjoy socializing amongst the team in our open office.
• We have a comprehensive competitive benefits package.
• Come gather with us for our annual events like our summer BBQ, springs event, and Christmas party.
• We invest in our employees by reimbursing them for their continuing education.
• We provide performance‑based bonuses twice a year.

To learn more, please visit our website at:

As we continue to grow, we are seeking a highly organized and detail‑oriented Service Coordinator to join our team and support the daily operations of our service department.

Pay Range: $20 - $24 per hour, depending on experience, plus spiffs.

Hours: Monday through Friday from 8:00 am to 5:00 pm.

On Call: Rotational on‑call of 1 week per month. We provide a flexible schedule on the days you are on call to allow you to go home early before calls are forwarded off for the day, with no calls handled after 10 pm.

• Medical (employer covers 100% for the employee)
• Dental
• Vision
• Cancer insurance
• Long‑term and short‑term disability
• Company paid life insurance at $25,000
• 3 Weeks of PTO accrued on day one and usable after 90 days
• 6 Paid Holidays
• 401(k) with company contributions
• Career advancement opportunities

Manage incoming calls, build relationships with our customers, evaluate their needs, and schedule work based on priority and availability. This role supports field plumbers by coordinating job information, ordering parts, and ensuring accurate and timely processing of invoices, work orders, payments, and warranty claims, while maintaining organized and up‑to‑date customer accounts.

• Handle inbound and outbound calls, address customer inquiries, and follow up after service completion.
• Provide administrative and operational support to field plumbers, including coordinating parts orders and relaying necessary job or technical information.
• Ensure all invoices, payments, and required documentation are submitted promptly and accurately for each completed service call.
• Review and verify invoices daily for accuracy and completeness.
• Batch and post invoices on a weekly basis.
• Process and maintain service work orders in the system.
• Maintain accurate and up‑to‑date customer account records.
• Process warranty claims in a timely and organized manner.

• Minimum of 3 years of experience in an office environment, preferably within the service industry.
• Experience working in a trade‑related field is a plus.
• Strong customer service and communication skills.
• High school diploma or equivalent required.
• Proficiency in Microsoft Office and general computer skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Capable of working under pressure while maintaining professionalism with customers.
• Highly organized with strong attention to detail.
• Experience with Service Titan is preferred.