Beyond Meter Customer Service Representative

• Base Pay $19.00 / Hour
• Employee Type Full Time

The minimum starting pay for this role is $19.00/hr plus bonuses that are tied to a multitude of organizational benchmarks set forth annually. Pay will be determined by skills, qualifications and experience.

• Deliver excellent customer experience with empathy when addressing problems and providing solutions
• Process job orders and service tickets while prioritizing calls according to their urgency
• Utilize effective and efficient communication with customers and other GVEC employees
• Follow up with customers on estimates for service, financing tasks and other items
• Receive and record information for all calls and provide technicians with vital information about jobs, obstacles and requirements
• Monitor job progress and ensure timely assistance
• Other tasks and responsibilities as assigned

• High proficiency using a computer and integrated phone system
• Outstanding organizational skills and multitasking abilities
• Active listener with exceptional communication skills
• Basic understanding of clerical level accounting processes
• Ability to work a 40-hour, flexible work week schedule
• Excellent verbal and written communication skills with the ability to convey information clearly and confidently
• Excellent problem-solving skills - able to effectively troubleshoot minor issues independently
• Demonstrated ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment
• Self-motivated with a strong work ethic
• Able to work independently with an impeccable sense of integrity

• 1+ years of experience as a customer service representative or similar position
• Knowledge of HVAC and electrical products and services
• Experience with Service Titan

• Medical Plans
• 10% 401K Match
• Financial Incentives and Rewards
• Wellness Program
• Paid Vacation
• Paid Holidays
• Employee Development
• Community Impact
• Work-Life Balance