MSP Support Technician II
Job in
Schertz, Guadalupe County, Texas, 78154, USA
Listed on 2026-08-25
Listing for:
Peyton Resource Group
Full Time
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator, Technical Support
Job Description & How to Apply Below
The MSP Support Technician II provides hands-on technical support to business clients across multiple environments. This person should be comfortable troubleshooting independently and providing both onsite and remote support.
Core Responsibilities:- Tier II technical support for managed services clients
. - Troubleshoot Microsoft 365, Active Directory/Entra , Windows environments, networking, routers, switches, firewalls, VPNs, VLANs, Wi‑Fi, and VoIP systems.
- Perform onsite and remote troubleshooting.
- Install, configure, maintain, and repair network and communications equipment.
- Support TDM and IP‑based phone systems
. - Perform low‑voltage troubleshooting and installation
. - Work with structured cabling and physical connectivity issues.
- Troubleshoot desktops, laptops, peripherals, and end‑user issues.
- Assist with server, cloud, Microsoft 365, and network‑related support.
- Manage tickets from troubleshooting through resolution and document work appropriately.
- Communicate directly with customers and provide professional client‑facing support.
- Support multiple customers and technical environments.
- 4+ years of relevant hands‑on technical support experience
. - Strong Tier II troubleshooting ability.
- Hands‑on networking and connectivity experience.
- Structured cabling experience.
- Experience with TDM/IP phone systems
. - Understanding of low‑voltage systems.
- Mid‑level networking knowledge.
- MSP, telecommunications, field service, or similar client‑facing technical experience preferred.
- Strong communication, documentation, and customer‑service skills.
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