IT Help Desk Specialist, Tier 1
Job in
Schertz, Guadalupe County, Texas, 78154, USA
Listed on 2026-08-29
Listing for:
Mcnaughton Mckay Group
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Mcnaughton Mckay Group in San Antonio, TX seeks an IT Help Desk Support, Tier 1, to serve as the front line for internal IT support. You will handle tickets, troubleshoot hardware and software, and assist users across office, warehouse, and field locations.
Strong communication and documentation are essential to provide a positive support experience. The role emphasizes first-contact resolution, customer service, and collaboration with IT to improve processes and training.
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