Customer Service Lead

About The Role

As a Customer Service Lead at GO Car Wash, you’ll step into a leadership role, serving as the manager on duty when Team Leaders, AGMs, or GMs are not present. You will oversee day‑to‑day operations, drive sales, and ensure all GO Car Wash policies and procedures are followed. This developmental role prepares you for a Team Leader position.

• Opening and closing the car wash according to GO’s standard operating procedures.
• Leading by example by greeting customers warmly and using sales scripts to drive membership sales.
• Guiding vehicles safely into the car wash and educating customers on our wash process.
• Maintaining the cleanliness and functionality of the site to deliver a superior customer experience.
• Addressing customer issues and escalating to leadership when needed to ensure satisfaction and retention.
• Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts.

• A positive, outgoing attitude and a passion for sales and leadership.
• Strong customer service skills, with the ability to connect with customers and promote membership packages.
• Ability to handle day‑to‑day site operations and resolve customer issues independently.
• Willingness to learn and grow into a leadership role by working closely with site managers.
• Energy and stamina to stand, move, and engage with customers and teammates for extended periods.

• Must be at least 16 years old.
• Must be legally authorized to work in the U.S.
• Previous experience in customer service and/or sales preferred.
• Ability to lift 25 lbs and work in outdoor conditions for long periods.

• Health benefits, 401(k), and paid time off.
• Free car washes.
• Opportunities to advance into leadership roles, including Team Leader positions.
• Sales training and leadership coaching to help you grow and succeed.

Customer Service Leads generally earn $13.50 per hour, which includes a base pay of $11.50 per hour plus an average of $2.00 per hour in commission for membership sales. Commissions are uncapped, and top performers often earn more.

GO Car Wash is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law.