Sales Support Specialist

Position Summary

This role is responsible for partnering with outside sales to create cost‑effective proposals for repair work. In addition, this role maintains strong working relationships with outside vendors to ensure customer needs are met.

Responsibilities include:

• Partner with outside sales to meet customers’ timely needs for quotes and submissions to operations.
• Seek to understand the customer’s unique business needs to create competitive, accurate and timely estimates and proposals. Ensure the proposal encompasses the customer’s scope of service and seek internal technical advice as necessary.
• Maintain current work requests submitted by technicians, typically in an Excel spreadsheet, and utilize/maintain quoted work database to ensure integrity through accurate file management. Load information to a SharePoint site for viewing and collaboration with other team members.
• Ensure the Extra Work Authorization (EWA) is assigned to the correct Account Manager; gather information needed to develop quotes, including vendor costs; obtain internal approvals and send quote to customer. Upon customer approval, assist Account Managers with job set‑up process, including sending information to dispatchers.
• Provide other administrative support to assigned Account Manager and Sales Support team as appropriate.

• High School or GED required.
• 2–4 years of related experience, which may include commercial HVAC, estimating or parts/counter sales.
• Proficiency in Microsoft Office Excel, Outlook, Word and PDF.
• Strong data entry skills with a focus on accuracy.
• Excellent attention to detail and organizational skills.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Strong prioritization and multi‑tasking skills.

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting.
• Medical, dental and vision insurance (100% paid for employee).
• Annual bonus program based on performance, achievement and company profitability.
• Term life, AD&D insurance and voluntary life insurance.
• Disability income protection insurance.
• Pre‑tax flexible spending plans (health and dependent care).
• Paid parental leave.
• Paid holidays, vacation and personal time.
• Training and professional development opportunities and company‑paid memberships for professional associations and licenses.
• Wellness benefits.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.