Tower Operations Representative

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We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position is responsible for serving as unit’s primary representative working in the Airport Tower for our major customer's operations where the decisions such as gate changes, aircraft swaps, and delays are made.
** Target Salary Range: $54,000 to $57,000
**** Benefits**
* · Paid time off*
* · 401k, with company match*
* · Company sponsored life insurance*
* · Medical, dental, vision plans*
* · Voluntary short-term/long-term disability insurance*
* · Voluntary life, accident, and hospital plans*
* · Employee Assistance Program*
* · Employee Discounts*
* · Free hot healthy meals for unit operations roles
*** Main

Duties and Responsibilities:

*
* • Analyzes data from custom computer screens and proactively communicates airline changes and updates to the unit dispatch and catering teams.

• Monitors airline arrival and departure times and ensures catering teams complete flights as assigned.  
• Monitors driver’s kitchen department time, alerts unit management when on time departure is in jeopardy and when drivers are late off aircraft, delaying return to unit.  
• Monitors international strips via Prism camera; provides accurate and timely information regarding the operation to the SOC.  
• Makes some operational decisions and communicates directly to transportation teams on the field.  
• Partners with Department Manager to be the voice for the company in delay discussions, and conducts the research needed when contesting a delay.  
• Tracks all flight, gate, meal order and other changes in flights.  
• Serves as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems.  
• Checks that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications.  
• Answers and logs…