Travel Counselor, Customer Service Rep

What You'll Do

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience
• Handle basic and moderately complex bookings with potentially non-standard and multi-destination, ticket exchanges, and complex fares
• Raise most complex bookings to more experienced staff
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

• English fluent – written and spoken
• Second language is a plus
• Good verbal and written communication skills
• Basic Microsoft Office skills
• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
• Strong team working skills
• A positive, “can do” attitude
• Willingness to learn and grow!
• We accept military experience/certifications as a substitute for some requirements

Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient. Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.

Location Honolulu, Hawaii, United States

• These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!