Desktop Support Technician (1147165
Job in
Schuyler, Colfax County, Nebraska, 68661, USA
Listed on 2026-08-22
Listing for:
The Judge Group
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Location: Schuyler, NE
Salary: $20.00 USD Hourly - $21.00 USD Hourly
Description: Our client is currently seeking a Desktop Support Technician
Position Requirements- Includes, but is not limited to, software and hardware support via deskside support or remote support.
- The candidate will troubleshoot and repair software and hardware issues reported by end users.
- Experience with Active Directory, including user deletion and password resets.
- Experience with SCCM to reimage, update, and install software packages or push out Windows or Security updates.
- Experience working in-house in a corporate or manufacturing plant environment.
- Experience with the Service Now ticketing tool
Key Job Responsibilities
- Work as a Level 2 desktop support. Work on tickets escalated from Level 1
- Provide in-person assistance to the end users
- Provide remote assistance when needed
- Hardware and software troubleshooting and repair
- Hands and feet support for troubleshooting data room devices with instructions and guidance from other towers
- Responsible for hardware and software upgrades and troubleshooting
- Troubleshoot Software and Hardware Issues with Remote users
- We diagnose and repair Windows desktops and laptops
- We deploy and configure new PC equipment, including data transfers
- Break-fix – Component-level PC peripherals repair and Concierge-type customer service
- Maintain accurate data on Customer PC inventory, Replacements, and Repairs
- Triage all problems to determine the cause and resolution
- Diagnose and repair PC-level hardware issues.
- Call the OEM to have warranty devices repaired or replaced
- Proactively update all service calls and keep end-users updated
- Provide services promptly to meet customer Service Level Agreements
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Contact:
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