Emergency Dispatcher​/Clerk

Emergency Dispatcher/Clerk I

Under general supervision of the Services Supervisor or the Administrative Services Commander, to perform emergency and non-emergency radio dispatching. Operate a 9-1-1 primary public safety answering point, receive and appropriately act upon all 9-1-1 emergency calls. Answer and appropriately dispatch or route incoming telephone calls. Assist in the operation and maintenance of all automated and manual police record keeping systems within the Scotts Valley Police Department.

Performs reception duties at public counter, provide clerical support for all divisions of the Police department via word processing, typing, etc, and perform related duties as assigned.

Entry Level applicants are also required to complete a Personal History Statement (PHS) – Use the following link and email it to the police department's Administrative Secretary at clocke:

This non-sworn position is a full time entry level Emergency Dispatcher/Clerk I. Incumbents rotate through various shift assignments and are expected to be able to perform the full range of duties required of the class. Incumbents work rotating shift schedules which include nights, weekends and holidays to assure a 24 hour, seven day per week operation. This class is distinguished from the classes of Emergency Dispatcher/Clerk II, Emergency Dispatcher/Clerk III, Services Supervisor and Administrative Services Commander by the absence of ongoing supervisory or administrative responsibilities, and by the absence of duties unique to the other classes.

The EDCI receives general direction from the EDCIII, EDCII and Services Supervisor, or in the absence of the preceding, the on-duty supervisor.

The EDCI exercises lead direction, trains and monitors the work of EDCI Trainees and Volunteers to accomplish specific training needs and projects as assigned.

Proof at time of application that candidate will be at least 18 years of age at time of employment. High School diploma or GED/equivalent. Valid California motor vehicle operators license (Class C/Class
3). Some general office experience, preferably with a law enforcement agency. Accurate typing/keyboard skill of 45 words per minute.

Must be a citizen of the United States or a permanent resident alien who has applied for citi­zenship one year prior to application for employment, in accordance with Section 1031.5 of the Government Code. Must reside within a 60 minute drive to 1 Civic Center Drive, Scotts Valley, CA. or be willing to relocate within a time limit as set by the Chief of Police of Scotts Valley.

Knowledge of proper English grammar, spelling, sentence composition and punctuation. Some knowledge of human motivation and behavior.

Learn, understand, interpret and apply modern police communications procedures including the Enhanced 9-1-1 System, and local, county, state and federal automated information systems; hear, understand, recall and accurately relay verbal communications and instructions received in person, over radio waves or via telephone; read and understand written instructions, City Personnel Rules and Regulations, local, state and federal laws, Police Department General Orders manual, department rules, regulations and procedures;

learn and efficiently execute extensive word processing tasks.

Emergency Dispatcher/Clerk I may be required to perform any one/or combination of the follow­ing duties and tasks:

I. PHYSICAL PERFORMANCE DUTIES:

Involves working in a small, two position Dispatch Center/Records Division located within the police facility and housing all communications and records equipment and files for the Scotts Valley Police Department. Incumbents are assigned to a dispatch position which requires long periods of time in a seated position; working in a high pressure environment; working night shifts, extended shifts, rotating shifts and holi­days.

Involves moving quickly among the communications console, the public counter, filing cabinets, and office machinery. Involves operating a computer/keyboard for long periods of time.

II. DISPATCH DUTIES:

A. General Dispatch Duties
- Examples :
Receive information via telephone, in person or over radio waves; listen…