Order Entry & Maintenance

Job Title:

Order Entry & Maintenance

Full Time, On-site

Customer Service Manager

We are seeking an experienced Order Entry specialist to support our growing customer base. This role is responsible for reviewing and accurately processing customer orders in a timely manner. The ideal candidate will have prior experience in data entry & maintenance, ensure data integrity, and collaborate closely with Customer Service, Sales & Operations team to provide exceptional customer experience.

• Receive and enter customer orders in the ERP system with high accuracy.
• Review of orders for pricing and compliance with company policies.
• Verify customer information, shipping account, delivery address.
• Verify customer part number, revision, internal stock codes, special requirements.
• Communicate with Inside Sales Representative regarding problem orders / discrepancies.
• Resolve basic order related issues and elevate complex problems as needed.
• Collaborate with Customer Service Shipping to ensure smooth order fulfillment.
• Maintain accurate digital records in designated internal systems.
• Follow SOP’s for order processing, documentation, and workflow accuracy.

• Use of ERP/CRM systems to process orders (e.g. Syspro, SAP, SharePoint as needed)
• Import/Export reports and assist with daily, weekly reporting tasks.

• High School diploma or equivalent (associate degree preferred)
• 1-3 years’ experience in order entry, data entry, customer service
• Strong attention to details and high accuracy in data entry
• Strong understanding of order management systems (experience with customer portals SAP, Ariba Business Network & Syspro ERP system is a plus).
• Proficient with Microsoft Office (Outlook, Excel, Word)
• Effective Communication skills – both written and verbal
• Additional skills are beneficial