Retail Stores - Retail CSR

Position Summary

Sensaria is seeking a customer-focused, detail-oriented, and solutions-driven Customer Service Representative I to join our team. This role serves as the primary point of contact for customers, providing exceptional service and support throughout the order lifecycle. It involves responding to customer inquiries, processing orders, resolving issues, and partnering with internal departments to ensure a seamless customer experience.

• Serve as a primary point of contact for customers via phone, email, and other communication channels.
• Respond promptly and professionally to customer inquiries regarding products, orders, pricing, shipping, and account information.
• Provide accurate information and timely follow-up to ensure customer satisfaction.
• Build and maintain positive relationships with customers through exceptional service and communication.

• Enter, review, and process customer orders accurately and efficiently.
• Monitor order status and proactively communicate updates, delays, or changes to customers.
• Coordinate with production, operations, logistics, and other internal teams to ensure timely fulfillment.
• Assist customers with order modifications, cancellations, and special requests when appropriate.

• Investigate and resolve customer concerns, complaints, and order discrepancies.
• Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
• Identify opportunities to improve customer satisfaction and operational efficiency.

• Maintain accurate customer records and documentation within company systems.
• Generate reports and provide administrative support as needed.
• Assist with special projects and departmental initiatives.
• Adhere to company policies, procedures, and service standards.

• High School Diploma or GED required.
• Associate's degree preferred.
• 1–3 years of customer service, customer support, account management, or related experience preferred.
• Experience in a manufacturing, printing, production, or fulfillment environment is a plus.

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving skills.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Experience working with ERP, CRM, or order management systems preferred.
• Ability to work independently and collaboratively within a team environment.

• Ability to sit for extended periods while working at a computer.
• Ability to occasionally lift up to 20 pounds.
• Ability to communicate effectively in person, by phone, and electronically.

• Customer Focus
• Communication
• Accountability
• Teamwork & Collaboration
• Problem Solving
• Adaptability
• Attention to Detail
• Time Management

Circle Graphics + Sensaria offers a competitive compensation package, which includes vacation days, sick days, paid holidays, paid maternity and paternity leave, paid floating holiday, along with Medical, Dental, Vision, 401K, STD, LTD, Optional Life insurance, and opportunities for professional development.