Donor Services Rep - Scotts Valley

Job Details

Location:

Scotts Valley, CA 95066
• Position Type:
Full Time
• Education Level: Not Specified
• Salary Range: $16.90 - $18.40 Hourly
• Travel Percentage:
Negligible
• Job

Shift: Day
• Job Category:
Customer Service.

Receive donations at the store location in a courteous manner to encourage continued community support. Following established procedures, perform preliminary sorting before packing, staking, and donation processing. May perform duties of Store Material Handler and/or Store Processor as needed.

• Maintain the donation area inside the retail store, ensuring it is kept neat, clean, and organized.
• Greet donors following defined procedures; accept or reject items for donation and explain reasons for rejection.
• Offer and/or issue a receipt to the donor.
• Record time and nature of each donation on the daily record.
• Sort and stack donations into designated containers, ensuring items are wrapped and/or packed to prevent damage or a safety hazard.
• Contact transportation with donation status; request barrels, hanger racks, and other supplies as needed.
• Assist sales staff in preparing goods for floor display.

• Offload donations from trucks and trailers and place them in designated areas, maintaining records of offloaded materials.
• Move carts, containers, and barrels containing donations for processing into designated areas.

• Sort and grade textile/clothing and hard‑sort items by separating into predetermined classifications (e.g., men’s, women’s, children’s, and other textiles) and quality level (e.g., retail store grade, outlet grade, or salvage).
• Clean and grade hard‑sort items by removing surface dirt from glassware and small wares, placing incomplete or broken items into containers for outlet or trash.
• Price items meeting quality standards by grouping them according to value.
• Tag items meeting quality standards by affixing appropriate tags or labels to a group of priced items.
• Place items into designated containers for transport to the store sales floor.

• May perform janitorial duties as needed. Perform related duties as assigned.

• Education:
  
  High school diploma or equivalent preferred.
• No specific license or certification required.
• Experience:
  
  None; duties can be learned through on‑the‑job training.
• Knowledge:
  Use of material handling equipment and techniques (learnable on‑the‑job); knowledge of Goodwill Central Coast’s mission and general company policies and procedures (learnable on‑the‑job).

• Barrels, wire cages, boxes, broom & dustpan, typical retail store equipment, and typical office equipment.

• Ability to communicate in basic oral and written English;
  Spanish preferred.
• Ability to understand and follow organizational packing and stacking procedures.
• Ability to coordinate eye/hand/foot movement to safely lift and stack donations.
• Ability to understand and accept direction and follow procedures.
• Ability to perform repetitive work, adapting to fluctuating work activity with periods of idle time.
• Ability to maintain self‑control, deal effectively with the public, and work cooperatively with co‑workers.
• Ability to make judgments regarding the acceptance of donations and to tactfully explain decisions or present information clearly about acceptability of donations.
• Ability to demonstrate satisfactory attendance as outlined in company policy.
• Ability to adhere to safe work practices as documented in company safety policies.
• Ability to report safety hazards or accidents promptly to supervisor or safety committee member.

Medium work demands with walking, standing, and lifting. Regular lifting/carrying of items weighing up to 50 lb. Heavier items (51 lb. or more) are moved with proper material handling equipment or assistance.

Key activities:

standing (71–100% of time), walking (71–100% of time), bending (71–100% of time), pushing/pulling (71–100% of time), lifting/carrying up to 50 lb. with less than 11–25 lb. and 26–50 lb. loads handled consistently.

• Standing: 71–100% of time.
• Walking: 71–100% of time.
• Sitting: 0–10%…