Office Specialist - Western Nebraska Veterans' Home Scottsbluff

Office Specialist - Western Nebraska Veterans' Home Scottsbluff (Open)

Position will perform a variety of detailed, time-consuming technical support activities to assist multiple departments with detailed portions of program, technical, administrative operations and perform moderately complex clerical/secretarial support of a generalized or specialized nature. Must be able to work independently with the following work schedule 8:00 a.m.

- 4:30 p.m. Monday to Friday; schedule subject to change due to facility needs.

Position encompasses duties that are performed in accordance with clear, applicable guidelines, relative to Nebraska Department of Veterans' Affairs program-administrative functions. Must be able to apply knowledge of standardized rules, policies, procedures, guidelines, or practices to plan and carry out tasks and resolve problems. Assignments involve related steps, processes, and methods which require selection from a limited number of options/choices. Some judgment is applied in locating, selecting, and applying these directives to specific cases, but there is limited latitude for the use of initiative and discretion in resolving issues.

Position requires knowledge of technical terminology and special software programs (e.g. Work Day, Kronos) to perform duties. Assures procedures are followed correctly and work is completed timely. Performs related work as required.

Minimum Qualifications:

Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency. OR Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

Other:
Must be at least 18 years of age; a pre-employment background check and drug screen are also required.

Knowledge of: the practices, procedures, and equipment used in secretarial/clerical support operations; record keeping practices and database management; administrative reporting formats; customer service processes and principles; the program-administrative policies and guidelines; specialized processes and terminology associated with assigned work; grammar, punctuation, spelling, and composition for general business and specialized purposes; word and data processing software.

Ability to: communicate in person and by telephone, email, and correspondence to exchange information and ideas; interact effectively with persons of diverse backgrounds; summarize technical data and results of research and tracking activities into reports; prepare, proofread, and correct errors in information, documents, reports; understand and apply instructions and program-administrative policies and directives; implement decisions made and take actions selected by others to achieve work objectives, performance goals, and priorities;

learn the organizational structure, mission, and activities of the employing agency; learn agency policies and procedures pertinent to the work assigned; maintain confidentiality; maintain accurate records and documentation.