Mortgage Processing Staff Assistant

Job Description

Posted Tuesday, February 10, 2026 at 9:00 AM

JOB SUMMARY: Perform a variety of secretarial and clerical functions including answering telephones, greeting visitors, assisting staff of department, maintaining records and files, and preparing records and reports as assigned. Work independently and be responsible for a wide variety of projects of a sensitive, confidential and complex nature. Develop and complete projects with little or no directions.

RESPONSIBILITIES:
ESSENTIAL FUNCTIONS:

• a. Answer and transfer telephone calls received within the Mortgage Company and greet lobby customers. Assist customers with follow‑up on loan information or take messages when necessary.
• b. Process the input and disburse loan funds for new real estate loans (purchases, construction, refinances or equity loans, extensions, modifications, loan payments on Silver Lake). Review loan input on the Silver Lake Platform. Add loans onto the Tax Service.
• c. Monitor and balance Escrow Disbursement Checking accounts monthly for all three bank locations. Maintain accurate recordings of Nebraska fee account.
• d. Review, research, verify and process problem loan data. Resolve problems and discrepancies on loans and advise appropriate personnel of corrective action.
• e. Process mortgage loan payments. Monitor Daily non‑post report for Mortgage Loans. Process any non‑posted/non‑accrual items and charged‑off loan payments.
• f. Process paid‑out loan files, type releases and mail to appropriate parties for recording. Mail out paid promissory notes and recorded releases to customer and notate paid‑out file on image center.
• g. Maintain loans such as ACH, AFT information.
• h. Send change‑of‑address forms out to customers then forward appropriately upon return.
• i. Ensure escrow is closed for paid‑off loans. Send final disbursement to customers with final escrow statement.
• j. Process incoming Wire funds for secondary market loan purchases.
• k. Prepare appraisal orders, track, and process through the Mortgage Software.
• l. Monitor all appraisal orders by performing confirmation activities including daily updates to Encompass and the Mortgage Share file. Confirm scheduled property inspections by the appraisers, forward relevant information, monitor appraisal completion dates, process invoices, and maintain ongoing communication with mortgage staff.
• m. Coordinate all Appraisal and Evaluation reviews and related duties including maintenance of the Appraisal Log and other related tracking and system inputs.
• n. Coordinate and maintain the bank's List of Approved Appraisers.
• o. Maintain current records on all appraisers related to appraisal licenses and errors and omissions insurance.

REQUIREMENTS:
Minimum Qualifications:

• 1. High School diploma or equivalent.
• 2. Keyboarding, computer skills and calculator desired.
• 3. Two years mortgage experience.
• 4. Effective oral and written communication skills (including telephone).
• 5. PC/CRT experience required; software Microsoft Office Suite.
• 6. Bookkeeping experience or equivalent knowledge.
• 7. Ability to file and maintain records.
• 8. General areas of competency: decision making, dependability, development, environmental safety, evaluation skills, interpersonal skills, prioritizing, problem solving, selling skills, team skills and time management.
• 9. Demonstrated aptitude to handle sensitive operational transactions and customer relationships.
• 10. Professional appearance.
• 11. Self‑sufficient / self‑starting.
• 12. Must be capable of working with and maintaining the confidentiality of sensitive information.
• 13. Must possess skills to maintain harmonious working relationships with supervisors, co‑workers and customers.

Physical Requirements: Light Work – exerting up to 20 pounds of force occasionally, and up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Reaching, fingering, grasping, repetitive motions, stooping, crouching, standing, walking, lifting, climbing, kneeling, talking, hearing, pulling, pushing, thinking, concentrating and interacting with others. You should be capable of performing in a reasonable manner, with or without reasonable accommodation, the activities involved in this job.

A description of the activities involved in this job as listed above.

Machines Used: Computer, typewriter, scanner, fax, copier, telephone, 10‑key adding machine and phone system.

Note:

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

An Equal Opportunity Employer, Including Disability/Vets