Credit Administration Staff Assistant

Platte Valley Co., Administration Building, 1110 E 20th, Scottsbluff, Nebraska, United States of America

Credit Administration Staff Assistant I

JOB SUMMARY:

Provide administrative support to the Credit Administration Department, which includes the functions of credit administration, indirect lending, loan participation, and alternative commercial loan portfolios. Assist Loan Operations.

• Provide administrative support and customer service by answering phones, emails, and greeting customers.
• Process transactions on sold and purchased loans (payments, advances, rate changes, wire transfers, etc.) to ensure that loans and general ledgers balance.
• Process new dealer loan data for input (credit reports, NADA values, financial capacity, and input worksheets).
• Work daily in Synergy and verify physical loan files.
• Work with other associates to process documents, book, and fund all types of participation loans.
• Prepare reports, gathering data and information from a variety of sources for loan and credit administration.
• Handle legal documentation, check daily work, titles, UCC, and other miscellaneous items within the loan area.
• Process title and lien releases, customer and dealer letters, and scan/ship documents.
• Maintain loan files, pending items, and perform collateral tracking.
• Research and resolve problems and discrepancies. Process corrective actions, assist associates and customers by researching and responding to inquiries.
• Send notices of payments/advances due as needed for participation loans.
• Review other associates’ work for consistency and accuracy.
• Support loan operations in projects and department enhancements as directed by the Loan Operations Manager.
• Other duties as assigned.

• High school diploma or equivalent.
• Experience in the loan area preferred.
• Three years’ administrative experience.
• Basic knowledge of loans and legal documents preferred.
• Ability to prioritize and meet deadlines.
• Effective customer contact and interpersonal skills.
• Effective oral and written communication skills.
• Bookkeeping experience or equivalent knowledge.
• Ability to file and maintain records.
• Math proficiency and aptitude.
• General areas of competency: decision making, dependability, development, environmental safety, evaluation skills, interpersonal skills, prioritizing, problem solving, selling skills, team skills, and time management.
• Demonstrated aptitude to handle sensitive operational transactions and customer relationships.
• Professional appearance.
• Self‑sufficient/self‑starting.
• Ability to adjust to flexible hours.
• Must be capable of working with and maintaining the confidentiality of sensitive information.

Light work – exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Requires reaching, fingering, grasping, repetitive motions, stooping, crouching, standing, walking, lifting, climbing, kneeling, talking, hearing, pulling, pushing, thinking, concentrating, and interacting with others.

You should be capable of performing in a reasonable manner, with or without reasonable accommodation, the activities involved in this job. A description of the activities involved in this job is listed above.