Patient Account Representative

At Magnet Solutions, we pride ourselves on delivering exceptional service to our healthcare clients and their patients. As a Patient Account Representative, you’ll be the voice of compassion and clarity, guiding patients through their billing inquiries and helping them find solutions with empathy and professionalism.

• Serve as a liaison between patients and healthcare providers regarding billing inquiries.
• Manage inbound and outbound calls with a focus on delivering exceptional customer service.
• Resolve patient concerns related to insurance, billing, and account balances.
• Maintain and update patient account records, ensuring accuracy and confidentiality.
• Work with the patient to understand their financial needs and find a payment option that works best for them.
• Perform billing functions such as collecting payments, arranging payment plans and follow up on inadequate payments.
• Uphold compliance with state and federal regulations and client-specific policies.

• High school diploma or equivalent preferred
• Experience in medical billing or a related field preferred, but willing to train the right individual.
• Strong communication, organizational, and customer service skills.
• Ability to work independently and thrive in a fast-paced environment.
• Proficiency in Microsoft Office Suite and data entry systems
• A positive, team-oriented attitude and a commitment to excellence.

• Communication skills: 1 year (Required)
• Resolving account discrepancies and reconciling payments: 1 year (Preferred)
• Healthcare Management: 1 year (Preferred)

• Be part of a mission-driven team that values integrity, empathy, and growth.
• Enjoy opportunities for professional development and advancement.
• Make a meaningful impact on the lives of patients and their families.
• Magnet Solutions fosters an uplifting team-oriented environment that has earned us recognition as one of the Best Places to Work from .

• Prolonged periods of sitting and computer use.