Centralized Field Service Coordinator
Listed on 2026-05-16
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Electronics Technician
21st Century Equipment, LLC is hiring a Centralized Field Service Advisor to support and coordinate field service operations across our dealership network. This role assists with daily service operations, technician dispatching, and process improvement to support customer satisfaction, productivity, and profitability.
CompensationPay: $50,000-$65,000 per year
Benefits- Medical insurance and HSA
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays and PTO
- 401(k) with company match
- And many more
- Dispatch Centralized Field Service Technicians across the 21st Century Equipment organization
- Process and manage daily work orders
- Assist with supervising service department personnel
- Maintain service department processes to support customer satisfaction and profitability
- Monitor MST usage for accuracy and compliance
- Assist with maintaining service department assets and appearance
- Track technician performance and production to support monthly goals
- Minimum 3 years of experience in a John Deere Service Department
- Strong organizational and communication skills
- Ability to motivate individuals and teams
- Working knowledge of standard job pricing and commission‑based compensation
- Basic understanding of service department financial principles
- Basic accounting skills
- Proficiency with Microsoft Office applications, including Excel and Word
- Regularly lift up to 50 lbs
- Extended periods of computer use
Since 1996, 21st Century Equipment, LLC has supported farmers and producers with industry‑leading equipment, service, and technology solutions. We are committed to operational excellence, teamwork, and providing long‑term career opportunities for our employees.
If a job offer is made for this position, it will be contingent upon passing a pre‑employment drug test, background check, and determination of insurability for positions that require driving. If the drug test comes back positive or you are not insurable for a position that requires driving, the job offer will be rescinded.
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