Retail Sales Associate

Compensation

$15.00 to $18.00 per hour. Our retail sales associates can earn up to 8% commission on transactions, potentially adding an average of $2.24 per hour on top of the hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours: most stores open 9 AM to 6 PM; many are closed on Sundays.
• Earned Wage Access program available from day two of employment: withdraw up to 50% of earned wages up to seven times in a payroll cycle.
• Unlimited commission potential above hourly base rate.
• Vacation: one week paid after 6 months of active full‑time service; an additional week after 1 year; two weeks each anniversary thereafter (up to 120 hours after 5 years).
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (up to 24 hours after 5 years).
• Employee discounts available from day one.
• Tuition Reimbursement: up to $2,000 per year for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in First Cash 401(k) program after 6 months of employment.
• Access to First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates for our pawn store locations nationwide. A Pawnbroker / Retail Sales Associate partners with the entire store staff to provide customer service on both the lending and retail sides of the business. The role involves greeting, engaging, and interacting with customers to process sales, loans, and other transactions across a wide variety of merchandise, including jewelry, tools, electronics, firearms (in FFL locations), and more.

• Greets and interacts with all customers to develop a rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains the sales floor clean, stocked, and displays merchandise appropriately.
• Processes sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties requiring extended periods of standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Ability to work at multiple locations as business needs dictate.
• Willingness to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate Point‑of‑Sale (POS) systems and common office machines.
• Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2‑8% commission, based on the gross profit of their personal performance. More details are provided during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.