Retail Sales Associate

$15.00 to $18.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process!

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associate will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more. The salary is hourly, plus commission based on productivity.

• Greets and interacts with all customers to develop rapport to better provide and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to aid customers on the exterior of the building or retrieve products stored in exterior storage buildings.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience preferred.
• Must be able to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Working hours 9 AM to 6 PM; many stores are closed on Sundays.
• Earned Wage Access program: available to all employees on day two of employment, up to 50% of earned wages, up to seven times per payroll cycle.
• Unlimited commission above hourly base rate.
• Vacation: one week of paid vacation after 6 months of active full‑time service; additional week after one year; two weeks on each subsequent anniversary (adjusted by state/local laws).
• Sick/Personal: 8 hours after 6 months of employment for first anniversary, 16 hours each following anniversary (years 2–5), 24 hours after five years.
• Employee discounts available on first day of active employment.
• Tuition reimbursement with First Cash Education, up to $2,000 per year, for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in First Cash 401(k) program after 6 months of employment.
• Access to the First Cash Pet Insurance program.

Pawnbrokers have the potential to earn 2–8% commission, based on the gross profit of their personal performance. Details of the commission incentive plan are provided during the interview process.

Pay rates will not be below any applicable local minimum wage requirements.

Earned Wage Access is a service provided…