Case Manager, Education & Support

Case Manager, Education & Support

Position: Case Manager, Education & Support

Location: Scottsbluff, NE

Job : 758

# of Openings: 1

Full-Time

• The Education & Case coordinator delivers individual and group education sessions, provides client-centered case management, and builds strong community partnerships to support fathers in overcoming barriers and strengthening family relationships. Services are delivered in a variety of settings, including community locations, client homes, and correctional facilities.

• Provide direct case management services to clients in community settings including client homes, jails, and other designated locations.
• Conduct participant intake and assessment; develop Individual Service Plans (ISPs).
• Deliver curriculum-based education and training sessions to individuals and groups, ensuring fidelity to approved program models.
• Facilitate client engagement, peer‑to‑peer participation, and group activities.
• Provide referrals and linkage to community resources, including food assistance, education, employment, housing, mental health, and other supportive services.
• Assist clients with applications for public and private benefits as needed.
• Coordinate and provide transportation for program‑related appointments, as needed.
• Maintain accurate client documentation, attendance records, assessments, and outcome data in designated system(s).
• Track program outcomes and support data collection and reporting requirements in collaboration with program leadership.
• Conduct outreach, networking, and relationship‑building activities to promote the program and generate referrals.
• Attend and coordinate internal meetings, partner meetings, and community events to sustain partnerships, increase program visibility, and support service delivery.
• Develop and maintain collaborative relationships with community partners, including nonprofit agencies, correctional facilities, employers, healthcare providers, and social service organizations.
• Maintain compliance with confidentiality, PHI/PII requirements, and all applicable program and funding requirements, regulations, and best practices.
• Participate in curriculum updates, training, and continuous program improvement efforts.
• Perform other related duties as assigned.

• Excellent verbal and written communication skills, with the ability to build rapport and maintain professional boundaries with clients and community partners.
• Able to deliver education and training to diverse populations in various settings.
• Able to balance education delivery, case management, documentation, and outreach responsibilities effectively.
• Strong organizational skills with attention to detail and ability to meet deadlines.
• Demonstrated integrity, professionalism, and commitment to confidentiality.
• Able to pass required background checks and be cleared to work in correctional settings.
• Able to work independently, manage a variable schedule across multiple service locations, and adjust work priorities based on supervisory direction and feedback.
• Awareness and sensitivity of the constituents and the populations served by employees.
• Proficient with Microsoft Office Suite or related software.
• Regular and predictable attendance, and promptness for work.
• Commitment to uphold the mission, vision, and values of Lutheran Family Services.
• Support the organization’s objective to be an inclusive and accessible workplace.
• Taking Initiative
• Accountability
• Relationship Building
• Organizational Skills
• Helping

• Bachelor’s degree in human services, social work, education, public health, criminal justice, or related field is preferred. Relevant experience may be considered in lieu of a degree.
• One or more years’ experience providing training, facilitation, or curriculum‑based education.
• One or more years’ experience providing case management or direct client service.
• Valid driver’s license, proof of liability automobile insurance, and the ability to drive a personal vehicle for agency business.

• Hybrid work environment with in‑office and regular community‑based work.
• Able to travel locally and regionally to meet program needs, including community‑based work, to and from correctional facilities, and occasional training or conference attendance.
• Able to work a flexible schedule, including occasional evenings and/or weekends.
• Able to use standard office equipment, including company‑issued laptop and cell phone.

Lutheran Family Services is an equal opportunity employer. We do not discriminate against any employee or applicant for employment on the basis of age, race, religion, color, ethnicity, disability, gender, sexual orientation, gender identity, or national origin.