Senior Director of Operations

Reunitus is the established leader in the lost and found and mishandled baggage resolution industry. We are a family owned company, now in business for 55 years, enjoying multi-decade partnerships with leading companies.

At the same time, Reunitus is The Future of Found—transforming lost & found management and baggage resolution for the world’s leading airlines, hospitality brands, and entertainment venues. We deliver the industry’s only end-to-end solution, combining best-in-class software, industry‑leading baggage and lost & found managed services, and monetization capabilities that help operators reduce costs, improve customer experience, and unlock new revenue streams.

Our Solutions Division—including Bag Solutions and Lost to Found Solutions—provides outsourced operational services to enterprise partners. These programs combine warehouse operations, claims management, customer support, and logistics workflows into scalable, technology‑enabled service models.

Our Purpose is to “Redeem the lost, unclaimed, and rejected for the glory of God.” As a business centered around lost and found, this is clearly manifest in how we repurpose forgotten items that would otherwise end up in landfills, but we also strive to redeem people and communities through our Reclaimed for Good foundation, providing suitcases, clothing, medical supplies, and eyeglasses to those who need them all around the world.

This purpose is core to who we are and has guided our decisions for over 55 years.

We believe that values aren’t just words on a piece of paper, but something that drives our behavior each and every day, which is why we call them Values in Action. They are:

• Integrity: Do the right thing.
• Excellence: Always reach for better.
• Humility: Listen and learn.
• Service: Help others win.
• Teamwork: Grow stronger together.
• Gratitude: Choose to be thankful.
• Entrepreneurship: Make it happen.

We offer a casual yet professional work environment, flexibility, great benefits, competitive pay, and a close‑knit team who cares. We are all about people and seek to foster a culture of collaboration, support, and growth. Our headquarters, a modern open‑layout office, is located in the heart of Vinings with easy access to the greater Atlanta area.

We are seeking a Senior Director of Operations to lead and scale the Reunitus Solutions Division. This role currently oversees a ~20–25 person managed services organization across Bag Solutions and Lost to Found Solutions, with projected growth tied to expanding airline partnerships and potential new service offerings.

This is a hands‑on senior leadership role responsible for operational performance, financial accountability, partner satisfaction, and organizational scaling.

You will oversee live operations while strengthening systems, leadership structure, and operational discipline to support measured growth, including potential expansion into higher‑volume service models such as airline call center operations and expanded baggage services.

You will also partner closely with Product and Technology to improve service delivery through process optimization, automation, and emerging technologies. The role serves as a senior executive point of contact for airline partners and contributes to enterprise sales cycles as a subject‑matter expert in operational design and service delivery.

Key responsibilities of the Senior Director of Operations include but are not limited to:

• Own end‑to‑end operational performance across all Solutions programs, including service quality, SLA adherence, and scalability
• Establish and continuously improve operational playbooks, KPIs, staffing models, and governance rhythms
• Ensure readiness for new customer launches, expansions, and seasonal shifts
• Drive continuous improvement initiatives focused on efficiency and service consistency
• Own the operational budget for the Solutions Division, including cost management and margin discipline
• Develop workforce plans and cost structures aligned with contractual obligations and growth targets
• Partner with Finance and Business Development to ensure new deals are operationally feasible…