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Customer Experience Leader - On-Site CX & Ops Coach
Job in
Scottsboro, Jackson County, Alabama, 35769, USA
Listed on 2026-08-14
Listing for:
Rheem Manufacturing Company
Full Time
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Rheem Manufacturing Company in Scottsboro, AL is seeking a Manager of the Customer Experience to oversee the division's customer service professionals and guide both internal and external customers on complex issues. This on-site role focuses on onboarding, training, coaching, KPI tracking, and continuous improvement while aligning with Rheem’s CX strategy across the organization.
The role requires 7+ years in customer service, leadership experience, ERP familiarity (Oracle/AS400), and strong
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