Technical Services and Support Engineer III

Job Description

The Technical Services and Support Engineer III will provide pre and post‑sale technical service / product support to equipment owners, service contractors, customers and outside sales for the HTPG Russell, Witt, Kramer, and Cold Zone name brand product lines. Supports inside sales, engineering, and manufacturing in all manner of technical product questions and issues.

This position will serve our HTPG Division
, located in either Scottsboro, AL or Duluth, GA
. This position can be fully remote, but must be based near a major US city
, per Rheem’s Remote Working Policy.

• Assist field organization with rapid and accurate responses to all technical product inquiries
• Work with Engineering and Quality teams to resolve field problems
• Develop and maintain technical literature, IOMs, tech bulletins, etc.
• Site visits to support product issues or customer requests for HTPG support personnel
• Support customer visits to the factory, meet with customers and make presentations
• Assist sales and marketing with development of non‑distributed product pricing
• Develop and support improvements to the aftermarket parts business
• Support and participate in safety committee initiatives and other E, H, & S activities
• Support and participate in archive team activities in support of all Scottsboro departments.
• Responsible for complying with good business practice ethics and completing government required survey forms
• Communicate effectively with customers, internal and external via telephone, fax and e‑mail
• Other duties as assigned.

• Bachelor's Degree in Engineering or related field.
• 5+ years’ experience in the refrigeration industry.
• Alternatively, AA / AS degree in HVACR curriculum, or equal technical training such as apprenticeship with 7+ years of experience
• Advanced knowledge of refrigeration systems and principles is required.
• Knowledge of engineering drawing and bill of material structuring is a plus.
• Familiarity with customer service functions is a plus.
• Superior communication skills – both verbal and written.
• Knowledge of basic and some advanced computer skills required.
• Requires strong sense of urgency and customer focus.

• BA / BS degree in Engineering
• Six or more years’ experience in the refrigeration industry.
• EPA Section 608 Universal Certification

• Aligning Performance for Success
• Applying Business Knowledge
• Building Talent
• Building Trusting Relationships
• Communicating with Impact
• Customer-Orientation
• Delegating Tasks
• Executing/Leading the Team
• Facilitating Change
• Fostering Relationships/Emotional Intelligence
• Influencing
• Problem Solving & Decision Making
• Supporting Innovation

The pay scale for this position $94,800 - $163,512. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide.

From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.

• Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
• Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
• Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
• Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion,…