Tourism & Community Coordinator

Position: Tourism & Community Coordinator

Location: Scottsboro, AL

Job : 449

# of Openings: 1

Position:
Tourism & Community Coordinator

Reports To:

Vice President of Retail & Company Culture

Location:

Scottsboro, AL, On-Site

Job Type: Full Time, Hourly

Located in Scottsboro, Alabama, Unclaimed Baggage is a one-of-a-kind retail store that draws one million shoppers annually from all 50 states and around the world. As the country’s only merchant of unclaimed and lost airline baggage and its contents, Unclaimed Baggage offers a treasure trove of goods that airlines have been unable to reunite with their former owners. Besides clothing, footwear, formal wear and electronics, shoppers might find anything from a suit of armor and a 40-carat emerald to a Chinese dragon kite and a Jim Hensen life‑size puppet.

The store has made national news in media outlets such as The Wall Street Journal, The New York Times, Buzz Feed, National Geographic and NPR for its ever‑changing array of unique items from around the world, all sold at an incredible value. In 2020, this family‑owned business celebrated its 50th anniversary, and launched its first online store, which is now available to over 100 countries.

Unclaimed Baggage also runs a philanthropic program called Reclaimed for Good. The initiative provides charities around the world with millions of dollars’ worth of repurposed clothes, medical supplies and equipment. Reclaimed for Good’s Love Luggage initiative has supported thousands of foster children by providing personalized suitcases to replace the garbage bags many typically use to transport their belongings. Learn about Unclaimed Baggage at  or connect online through Instagram, Facebook, Tik Tok, Pinterest, and X.

• Gratitude:
  Choose To Be Thankful.
• Entrepreneurship:
  Make It Happen.
• Teamwork:
  Grow Stronger Together.
• Humility:
  Listen And Learn.
• Integrity:
  Do The Right Thing.
• Excellence:
  Always Reach For Better.

Summary of Public Relations Intern:
The Tourism, Community & Hospitality Coordinator will lead our efforts to promote Unclaimed Baggage as a top rated, premiere tourist destination. They will collaborate with the Vice President of Retail & Company Culture to lead the company’s tourism and community involvement efforts. Responsibilities will include serving as a brand ambassador among tourism and community organizations, regional destination locations, Welcome Centers and other entities in the hospitality industry as well as in our retail store.

Retail store tours will include conducting compelling tours to a variety of audiences. This Coordinator will also serve in support of the guest experience and hospitality efforts in the retail store, ensuring that we deliver a world class experience for our guests who come from both near and far. The ideal candidate will have a passion for travel and tourism, a hospitality mindset, and the ability to balance marketing, event coordination, and administrative responsibilities seamlessly.

• Build network to build connections and relationships with tourism organizations (Jackson County Tourism, Visit North Alabama, Alabama Travel Council, State Tourism Department, Welcome Centers, Hotels, Destinations, etc.)
• Providing care packages to celebrate these tourism/community organizations and individuals who promote our business as one of the top destinations in the state
• Serve on committees and boards the opportunity to serve arise
• Particip & volunteer in community organizations such as Mountain Lakes Chamber of Commerce, Main Street Scottsboro, etc.)
• Conduct market research to stay updated on tourism trends, visitor demographics, and potential growth opportunities.
• Organize and Welcome Tour Groups & other special guests to our retail store
• Coordinate promotion opportunities with other local and regional tourism partners, this includes coordinating with other destinations and area attractions; looking for opportunities to collaborate
• Maintain records of guest feedback, event performance, and tourism metrics for ongoing strategy development.
• Be a hospitality champion in the retail store by regularly checking various guest touch…