Retail Tech Specialist

Summary of Retail Technology Specialist

Guided by our guest promise—“Owning Our Guests’ Drive Home”—this role delivers polished, professional service on the Mezzanine sales floor. The Retail Electronics Advisor welcomes guests, uncovers interests and needs, and provides clear, confident guidance to support purchase decisions. Light technical work (e.g., screen protector application, simple diagnostics) is performed as needed, with advanced repairs routed to the appropriate technician. This is a sales-facing role (approximately 70–80% guest-facing sales;

20–30% repair).

• Deliver Exceptional Guest Care: Greet every guest, listen actively, and provide thoughtful recommendations that enhance the shopping experience.
• Advise on Electronics: Share accurate, easy-to-understand information about common devices (phones, tablets, cameras, laptops, headphones, wearables) and help guests compare options.
• Drive Purchase Confidence: Demonstrate features and accessories, offer add‑on solutions that match guest goals, and support try‑before‑you‑buy moments where appropriate.
• Professional Presentation: Maintain a clean, organized, “Grand Open Ready” Mezzanine—showcases dust‑free, fixtures tidy, demo items neat, apparel straightened and zoned, and guest areas inviting.
• Policy Knowledge: Communicate Mezzanine policies (e.g., camera warranty, merchandise holds, charger/accessory guidance) in a clear, guest‑friendly manner.
• Tech Repairs: Ability to perform complex repairs for guest devices in a timely manner as directed by E‑Clearing.
• Collaboration: Mentor Electronics Team Members on new trends, device rollouts and OS updates that would help enhance the guest experience.
• Market & Product Awareness: Maintain working knowledge of current devices and trends to better serve guests.
• Asset Protection Awareness: Stay attentive on the floor and promptly report suspicious activity to Asset Protection.
• Other duties as assigned by management.

• Strong interpersonal and guest service skills; polished, professional demeanor.
• Excellent verbal communication and active listening.
• Consultative selling approach; ability to tailor recommendations to guest needs.
• Technical aptitude for basic diagnostics and setup; sound problem‑solving and decision‑making.
• Able to prioritize effectively in a dynamic guest environment.
• Basic computer skills; proficiency with POS after training.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Dependable with a strong attendance record.

• Ability to stand and walk for long periods of time.
• Light to moderate lifting.
• Occasional repetitive motion (e.g., device handling and repairs, applying screen protectors).
• Full Time, 40 hour/week position. Working as early as 7am and as late as 8:30p.
• Team member discount at Unclaimed Baggage and
• Free coffee available in breakroom.
• Fun team opportunities available such as Team Shopping Nights, Gratitude BBQ, and an Annual Company Christmas Party.
• Paid volunteer opportunities available.

The duties, responsibilities and requirements presented in this job description should not be construed as an exhaustive list of roles or responsibilities. Updated August 26, 2025.