Account Manager

Company Description

Colonial Life & Accident Insurance Company, a subsidiary of Unum Group, provides financial protection benefits to workers and their families when unexpected events occur. The company offers a broad portfolio of workplace benefits, including disability, life, accident, dental, cancer, critical illness, and hospital confinement indemnity insurance. Through its benefit services, education, and enrollment technology, Colonial Life supports more than 87,000 businesses and 4 million workers across the United States.

In 2022, the company paid over $700 million in benefits to policyholders, demonstrating a strong commitment to customer support during challenging times. Colonial Life maintains an active presence on major social media platforms to engage with employers, clients, and potential team members.

This is a full-time, on-site Account Manager role based in the greater Huntsville, AL, area with training provided for candidates who are new to the insurance industry. The Account Manager will build and maintain relationships with employer clients, learning how to present Colonial Life’s voluntary benefits solutions and support enrollment activities. In this role, the individual will conduct prospecting and follow‑up calls, schedule and attend client meetings, and assist with benefit education sessions for employees.

The position involves coordinating with internal teams to ensure smooth implementation of benefits, resolving client inquiries, and tracking account performance and service needs. The Account Manager will be expected to manage a growing book of business, learn product offerings and compliance requirements, and contribute to local market growth through ongoing outreach and relationship management.

• Client relationship and service skills, including the ability to build trust, listen actively, and respond promptly to client needs.
• Sales and business development aptitude, such as comfort with prospecting, networking, and presenting solutions to groups and individuals.
• Communication skills, including clear verbal and written communication, public speaking, and the ability to explain complex information in simple terms.
• Organizational and time management abilities, including managing multiple client accounts, prioritizing tasks, and following through on commitments.
• Basic analytical and computer skills, including proficiency with email, spreadsheets, CRM tools, and the ability to learn new systems and enrollment platforms.
• Willingness to obtain and maintain applicable state insurance licenses (training and guidance may be provided).
• Ability to work on‑site in Scottsboro AL, travel locally to client locations as needed, and participate in in‑person meetings and enrollment events.
• Previous experience in customer service, sales, account management, or benefits administration is helpful but not required; a strong drive to learn and grow is essential.
• High school diploma or equivalent required.