Collections Specialist

Introduction

At RPS, we don’t just embrace bold ideas, we make them happen. We’re a team of entrepreneurs, big-picture thinkers, and passionate experts who thrive on possibility. Every day, we collaborate across teams, challenge convention, and push boundaries to design innovative solutions for our clients. With access to top-rated carriers and a dynamic marketplace, we bring strategy and creativity together to deliver what others might call impossible.

Here, every voice counts, every perspective matters, and every challenge is an opportunity to grow. You’ll be supported by a culture that celebrates ownership, curiosity, and high performance, where you’re trusted to do your best work and encouraged to keep learning along the way.

The Client Accounting Analyst provides direct support to RPS accounting and collections operations by managing retailer receivables, responding to accounting inquiries, supporting the collections lifecycle, and resolving account discrepancies. This role serves as a key point of contact for retail partners and internal teams to ensure timely payment, accurate account balances, and compliance with RPS collections standards.

• Manage assigned retailer receivables to ensure timely payment and accurate account balances.
• Respond to internal and external accounting inquiries related to billing, payments, credits, and account status.
• Support the full collections lifecycle in alignment with RPS collections policies and standards.
• Research, analyze, and resolve account discrepancies, unapplied cash, and disputed balances.
• Monitor aging reports and work proactively to reduce past-due balances.
• Serve as a primary point of contact for retail partners and branch stakeholders regarding receivables and collections matters.
• Partner closely with Collections leadership, Receivables, Payables, Audit Collections, and branch teams to resolve issues and maintain account current expectations.
• Escalate complex or high-risk issues appropriately while providing clear recommendations and documentation.
• Support audits and internal reviews as needed by providing documentation and account insights.
• Contribute to team efforts supporting onboarding, training, and process updates related to customer service and collections workflows.
• Foster supportive team environment by sharing knowledge and assisting colleagues with routine questions related to collections processes and standard procedures.

• High School diploma and 2 years’ accounting experience. Intermediate Excel and Microsoft Office proficiency.
• Great organizational skills and high attention to detail.
• Strong analytical skills. Excellent written and verbal communication skills.

• Bachelor’s degree preferred.
• Quick Books experience desirable.

• Exhibit professionalism and creativity, representing the company in both client and team situations.
• Cooperative attitude and ability to work both individually and in a team.
• Ability to prioritize and handle multiple tasks in a fluid work environment.
• Patience, resiliency and tolerant of stressful situations.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, contact our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)