Accounts Receivable Officer

The Accounts Receivable Officer is responsible for providing accurate and timely accounts receivable services to support the organization’s cash flow and financial integrity. This role ensures customer payments are received, recorded, and reconciled efficiently, and that outstanding receivables are actively managed in accordance with company policies, internal controls, and US accounting standards.

The role works closely with internal stakeholders and external customers to resolve billing queries, manage collections, and maintain high-quality financial records.

Key Responsibilities

Accounts Receivable Operations

• Raise and process manual invoices in accordance with approved documentation and internal procedures.
• Apply and reconcile customer payments, including ACH, wire transfers, checks, and credit card receipts.
• Maintain accurate customer accounts in the financial system, ensuring timely posting and reconciliation of transactions.
• Perform regular account reconciliations and support month-end close activities related to receivables.

Collections & Credit Management

• Monitor aged receivables and proactively follow up on overdue balances to minimize days sales outstanding (DSO).
• Prepare and distribute customer statements and collection correspondence.
• Maintain regular, professional communication with customers to resolve payment delays and disputes.
• Escalate high-risk or long-outstanding balances in line with internal escalation protocols

Customer Queries & Dispute Resolution

• Investigate and resolve customer billing inquiries, discrepancies, and disputes in a timely manner.
• Liaise with internal operational, customer service, and finance teams to resolve issues impacting invoicing or payment.
• Ensure all actions and outcomes are appropriately documented in the system.

Compliance, Controls & Reporting

• Ensure all AR activities comply with internal policies, SOX-relevant controls (where applicable), and US accounting requirements.
• Support internal and external audits by providing documentation, reconciliations, and explanations as required.
• Contribute to continuous improvement of AR processes, controls, and reporting.

Job Requirements

• Minimum 2 years’ recent experience in an Accounts Receivable or similar finance role.
• Solid understanding of accounts receivable processes, reconciliations, and collections.
• Strong attention to detail with a high level of accuracy.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Strong written and verbal communication skills, with confidence engaging with customers regarding payment matters.
• Ability to prioritize workloads and meet deadlines in a high-volume environment.
• Experience working in a shared services or multi-entity environment.
• Exposure to ERP systems (e.g., Workday Financials or similar).
• Exposure to appraisal services.
• Experience working with multiple payment methods (ACH, wire) and gateways (Stripe, Auth Net, Mercury).

Personal Attributes

• Strong customer service mindset with a firm but professional approach to collections.
• Analytical and problem-solving capability.
• Flexible and adaptable, with a willingness to take on a broad range of AR-related tasks.
• Team-oriented with the ability to work independently when required.

This is a full-time, hourly, non-exempt position. Hybrid work schedule (min 3 days/week) in our Scottsdale, AZ office.