Manager, Accounts Receivable Collections

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non‑profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor’s generosity, or vital scientific research that advances blood safety worldwide.

Compensation Considerations:
The Collections Manager leads the accounts receivable collections function, ensuring timely payment collection and application to support strong cash flow. This role develops and executes collection strategies, manages customer accounts, and resolves payment and delinquency issues. The position also oversees customer financial verification processes and collaborates with leaders across the organization to reduce risk and improve collections performance.

Work Shift (if applicable):
Shift 1 (United States of America)

Job Description:

Accounts Receivable Collections Manager Salary Range: $83,491 – $110,208 | Exempt | Salary Grade 121 About the Opportunity Vitalant is seeking an experienced Accounts Receivable Collections Manager to lead our collections function across Vitalant and its affiliated organizations. This role is responsible for driving timely cash collection, strengthening customer account management, and developing effective strategies to resolve outstanding balances and payment issues.

Working with a high degree of autonomy, the Collections Manager will provide leadership for day-to-day collections operations, develop and monitor collection strategies, establish meaningful team performance metrics, and identify opportunities to improve processes through automation, technology, and best practices. This is an opportunity for a collaborative, analytical leader who enjoys solving complex financial challenges, developing people, and partnering across an organization to improve financial performance.

• Lead the day-to-day accounts receivable collections function, ensuring timely follow-up and resolution of outstanding invoices and delinquent accounts.
• Develop, implement, and monitor collection strategies and procedures designed to improve cash flow and collection performance.
• Lead, coach, mentor, and develop collections and cash application team members, including hiring, training, performance management, and goal setting.
• Establish and monitor team KPIs and performance goals, using data and reporting to identify trends and opportunities for improvement.
• Monitor past‑due accounts and determine appropriate collection actions, escalation strategies, and customer outreach.
• Research account and collections matters directly within accounts receivable systems and ensure accurate resolution of payment issues.
• Develop and maintain AR collections reports and present meaningful financial information to Accounting, Sales, and other organizational leaders.
• Partner with Sales, Legal, Accounting, and other stakeholders to resolve complex or delinquent customer accounts.
• Develop, propose, and monitor customer payment plans and ensure appropriate follow‑through.
• Establish and maintain a financial verifiability process for new and existing customers.
• Identify opportunities to streamline collections processes through automation, technology, standardization, and industry best practices.
• Recommend process improvements and solutions to leadership that strengthen financial controls and collection effectiveness.
• Ensure collections activities are performed in accordance with internal policies, procedures, SOPs, and applicable external regulations.
• Maintain a high standard of customer service while effectively managing challenging payment and account situations.
• Protect confidential financial and customer information.
• Perform other duties as assigned by management.

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• At least 5 years of related accounts receivable, collections, or financial operations experience.
• At least 5 years of supervisory or people‑leadership experience.
• Strong analytical, problem‑solving, organizational, and decision‑making skills.
• Demonstrated ability to manage…